Business Office Manager

Encore Village; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A skilled nursing facility is seeking a full-time Business Office Manager to manage financial operations, including billing and payroll. The ideal candidate should possess a degree in Business Administration or related fields with experience in healthcare financial management. Responsibilities include ensuring compliance with regulations, overseeing accounts receivable, and providing guidance on billing procedures. Strong organizational and analytical skills are essential.

Qualifications

• 2-3 years of experience in a healthcare business office preferred.
• Strong understanding of Medicare and Medicaid billing procedures.

Responsibilities

• Oversee billing, collections, and resident account management.
• Maintain compliance with financial regulations and standards.
• Monitor Medicaid applications and assist with admission paperwork.

Skills

Financial counseling

Communication

Organizational skills

Analytical skills

Time management

Education

Associate or Bachelor's degree in Business Administration

Degree in Healthcare Administration

Accounting degree

Tools

PointClickCare

Microsoft Office

Job description

Encore Village of Schaumburg is currently hiring for a full time Business Office Manager. Encore Village is seeking a highly organized and detail-oriented Business Office Manager (BOM) to oversee the financial and administrative operations of our skilled nursing facility. The BOM plays a critical role in ensuring the accuracy of billing, collections, resident account management, payroll processing, and compliance with financial and regulatory standards. This position collaborates closely with administration, residents, families, and external payers to support the facility's operation goals and ensure high levels of resident satisfaction.

Key Responsibilities:

Census Management

• Process and maintain census activity in PointClickCare (PCC).
• Track and post discounts, adjustments, recurring charges, and incentives.
• Reconcile census reports from the Admissions Department with PCC data.

Medicaid Coordination

• Monitor Medicaid applications through third-party agencies.
• Assist with admission paperwork and ensure regulatory compliance.
• Process income changes in MEDI and monitor Medicaid redeterminations.
• Investigate and resolve Medicaid eligibility issues.
• Educate residents and families on Medicaid billing procedures.
• Stay current on Medicaid reimbursement policies and regulations.

Financial Assistance & Accounts Receivable

• Collect documentation for financial approval and calculate patient liability.
• Apply recurring credits (e.g., entrance fee deductions, benevolence) in PCC.
• Manage accounts receivable and pursue delinquent accounts.

Resident Fund Management Services (RFMS)

• Serve as RFMS program administrator, including form collection and resident setup.
• Process monthly transactions and manage petty cash distributions.

Additional Duties:

• Provide financial counseling and respond to resident/family billing inquiries.
• File bed tax with the Illinois Department of Healthcare and Family Services.
• Coordinate with auditors, Medicare/Medicaid reviewers, and regulators.

Qualifications:

• Associate or Bachelor's degree in Business Administration, Accounting, Healthcare Administration, or related field (preferred).
• 2-3 years experience in a healthcare business office; SNF or long-term care experience highly preferred.
• Strong understanding of Medicare, Medicaid, and third-party insurance billing.

Skills and Competencies:

• Proficient in billing software, specifically PointClickCare, and Microsoft Office.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational, analytical, and time management abilities.
• Ability to handle confidential information with discretion and integrity.

Working Conditions:

• Primarily office-based within a skilled nursing facility.
• Occasional evening or weekend hours may be required.
• Ability to sit, stand, and walk intermittently throughout the day.

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.