Business Office Manager

Superior Healthcare Management, LLC; Saint Paul (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

Highland Chateau Health + Rehabilitation Center in St. Paul, MN is seeking an experienced Business Office Manager to oversee daily business and financial operations, including resident billing, AR, and office administration.

The role emphasizes accuracy, confidentiality, timely financial reporting, coordination with residents, families, and staff, and compliance with state and federal regulations.

Qualifications

• Previous experience in a business office, accounting, billing, or healthcare administrative role preferred.
• Long-term care/healthcare billing experience strongly preferred.
• Knowledge of Medicare and Medicaid billing and reimbursement preferred.
• Excellent organizational and time-management skills.

Responsibilities

• Oversee the daily operations of the Business Office.
• Manage resident billing, accounts receivable, collections, and financial records.
• Process and monitor resident payments and maintain accurate account balances.
• Work with residents and families regarding billing questions, payments, insurance, and financial documentation.
• Coordinate Medicaid applications, eligibility information, and ongoing Medicaid documentation as applicable.
• Monitor Medicare, Medicaid, private-pay, managed care, and other payer accounts.
• Follow up on outstanding balances and denied or unpaid claims.
• Maintain accurate resident financial records and documentation.
• Assist with month-end closing and financial reporting.
• Prepare and submit required financial reports and documentation.

Skills

Billing

Accounts receivable

Office administration

Supervisory experience

Communication

Detail oriented

Microsoft Office

Tools

Microsoft Office

Billing software

Job description

Highland Chateau Health + Rehabilitation Center – St. Paul, MN

Full-Time | $55,000–$65,000 annually

About The Position

Highland Chateau Health + Rehabilitation Center is seeking an experienced and detail-oriented Business Office Manager to join our team. The Business Office Manager is responsible for overseeing the day-to-day business and financial operations of the facility while providing excellent service to residents, families, employees, and outside partners. This is an excellent opportunity for an organized professional who enjoys working in a fast-paced healthcare environment and has strong knowledge of billing, accounts receivable, resident financial services, and office administration.

Key Responsibilities

• Oversee the daily operations of the Business Office.
• Manage resident billing, accounts receivable, collections, and financial records.
• Process and monitor resident payments and maintain accurate account balances.
• Work with residents and families regarding billing questions, payments, insurance, and financial documentation.
• Coordinate Medicaid applications, eligibility information, and ongoing Medicaid documentation as applicable.
• Monitor Medicare, Medicaid, private-pay, managed care, and other payer accounts.
• Follow up on outstanding balances and denied or unpaid claims.
• Maintain accurate resident financial records and documentation.
• Assist with month-end closing and financial reporting.
• Prepare and submit required financial reports and documentation.
• Maintain confidentiality of resident and employee information.
• Work closely with the Administrator, Director of Nursing, Social Services, Admissions, and other departments.
• Assist with audits and ensure business office records are maintained in accordance with company policies and regulatory requirements.
• Supervise, train, and support Business Office staff as applicable.
• Ensure compliance with facility policies, state and federal regulations, and applicable payer requirements.
• Provide professional and compassionate customer service to residents and their families.
• Perform other administrative and financial duties as assigned.

Qualifications

• Previous experience in a business office, accounting, billing, or healthcare administrative role preferred.
• Long-term care, skilled nursing, assisted living, or healthcare billing experience strongly preferred.
• Knowledge of Medicare and Medicaid billing and reimbursement preferred.
• Strong understanding of accounts receivable and collections.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office and computerized billing/accounting systems.
• Previous supervisory experience is preferred.

What We're Looking For

• Organized and detail-oriented
• Professional and dependable
• Comfortable working with numbers and financial information
• Compassionate and customer-service focused
• Able to communicate effectively with residents, families, and staff
• Proactive in identifying and resolving billing issues
• Able to work independently while also being a strong team member
• Committed to providing excellent service in a healthcare environment

Compensation & Benefits

Salary: $55,000–$65,000 annually, based on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance
• Paid time off
• Paid holidays
• Retirement plan
• Employee benefits and discounts
• Opportunities for professional growth and development

Why Join Highland Chateau?

At Highland Chateau Health + Rehabilitation Center, the Business Office plays an important role in supporting our residents, families, and the overall success of the facility. We are looking for a Business Office Manager who takes pride in their work, understands the importance of accuracy and accountability, and wants to make a positive difference in the lives of those we serve.

Highland Chateau Health + Rehabilitation Center is an Equal Opportunity Employer.

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