Business Office Manager

Highland-Chateau-Health-Rehabilitation-Center; Saint Paul (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Retirement plan

Employee discounts

Professional growth opportunities

Job summary

Highland Chateau Health + Rehabilitation Center is seeking a seasoned Business Office Manager in St. Paul, MN to oversee daily business operations, billing, accounts receivable, and financial records.

The role requires ensuring accurate resident billing, timely payments, and regulatory compliance in a fast-paced healthcare setting. The ideal candidate will have strong organizational skills, experience with Medicare/Medicaid billing, and supervisory capability.

Qualifications

• Experience in a business office, accounting, billing or healthcare administrative role.
• Long-term care or healthcare billing experience preferred.
• Knowledge of Medicare/Medicaid billing helpful.
• Strong AR/collections understanding.
• Excellent organizational and time-management skills.
• Ability to maintain confidentiality of financial information.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily operations of the Business Office.
• Manage resident billing, AR, collections, and financial records.
• Process and monitor resident payments; maintain balances.
• Assist residents and families with billing questions, payments, and documentation.
• Coordinate Medicaid applications and ongoing documentation.
• Monitor Medicare, Medicaid, private-pay, and other payer accounts.
• Follow up on outstanding balances and denied/unpaid claims.
• Maintain accurate resident financial records and documentation.
• Assist with month-end closing and financial reporting.
• Prepare and submit required financial reports and documentation.
• Ensure confidentiality of resident and employee information.
• Collaborate with Administrator and Nursing leadership.
• Assist with audits and ensure policy/regulatory compliance.
• Supervise and support Business Office staff.

Skills

Billing & AR

Healthcare admin

Accounts receivable

Supervisory experience

Communication skills

Attention to detail

Office software

Confidentiality

Tools

Microsoft Office

Billing software

Job description

Business Office Manager

Highland Chateau Health + Rehabilitation Center - St. Paul, MN
Full-Time | $55,000-$65,000 annually

About the Position

Highland Chateau Health + Rehabilitation Center is seeking an experienced and detail-oriented Business Office Manager to join our team. The Business Office Manager is responsible for overseeing the day-to-day business and financial operations of the facility while providing excellent service to residents, families, employees, and outside partners.

This is an excellent opportunity for an organized professional who enjoys working in a fast-paced healthcare environment and has strong knowledge of billing, accounts receivable, resident financial services, and office administration.

Key Responsibilities

• Oversee the daily operations of the Business Office.

• Manage resident billing, accounts receivable, collections, and financial records.

• Process and monitor resident payments and maintain accurate account balances.

• Work with residents and families regarding billing questions, payments, insurance, and financial documentation.

• Coordinate Medicaid applications, eligibility information, and ongoing Medicaid documentation as applicable.

• Monitor Medicare, Medicaid, private-pay, managed care, and other payer accounts.

• Follow up on outstanding balances and denied or unpaid claims.

• Maintain accurate resident financial records and documentation.

• Assist with month-end closing and financial reporting.

• Prepare and submit required financial reports and documentation.

• Maintain confidentiality of resident and employee information.

• Work closely with the Administrator, Director of Nursing, Social Services, Admissions, and other departments.

• Assist with audits and ensure business office records are maintained in accordance with company policies and regulatory requirements.

• Supervise, train, and support Business Office staff as applicable.

• Ensure compliance with facility policies, state and federal regulations, and applicable payer requirements.

• Provide professional and compassionate customer service to residents and their families.

• Perform other administrative and financial duties as assigned.

Qualifications

• Previous experience in a business office, accounting, billing, or healthcare administrative role preferred.

• Long-term care, skilled nursing, assisted living, or healthcare billing experience strongly preferred.

• Knowledge of Medicare and Medicaid billing and reimbursement preferred.

• Strong understanding of accounts receivable and collections.

• Excellent organizational and time-management skills.

• Strong attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Ability to maintain confidentiality and handle sensitive financial information.

• Ability to prioritize multiple responsibilities and meet deadlines.

• Proficiency with Microsoft Office and computerized billing/accounting systems.

• Previous supervisory experience is preferred.

What We're Looking For

The ideal candidate is someone who is:

• Organized and detail-oriented

• Professional and dependable

• Comfortable working with numbers and financial information

• Compassionate and customer-service focused

• Able to communicate effectively with residents, families, and staff

• Proactive in identifying and resolving billing issues

• Able to work independently while also being a strong team member

• Committed to providing excellent service in a healthcare environment

Compensation & Benefits

Salary: $55,000-$65,000 annually, based on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance

• Paid time off

• Paid holidays

• Retirement plan

• Employee benefits and discounts

• Opportunities for professional growth and development

Why Join Highland Chateau?

At Highland Chateau Health + Rehabilitation Center, the Business Office plays an important role in supporting our residents, families, and the overall success of the facility. We are looking for a Business Office Manager who takes pride in their work, understands the importance of accuracy and accountability, and wants to make a positive difference in the lives of those we serve.

Highland Chateau Health + Rehabilitation Center is an Equal Opportunity Employer.