Business Office Manager

Avista Senior Living; Ogden (UT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

401k

Employee Assistance Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Spring Gardens Senior Living in North Ogden, UT is seeking a Business Office Manager to oversee payroll, AR/AP, and resident billing while supporting leadership and front desk operations.

You will ensure compliant file maintenance, onboarding for new staff, and a customer-service oriented culture that enhances resident and family experience. Experience in senior living is preferred, with strong problem-solving and time-management skills.

Qualifications

• Payroll processing and bookkeeping responsibilities as part of daily operations.
• Ensure accurate AR/AP and monthly resident billing processes.
• Maintain vendor files and assist with budgeting and financial reports.
• Provide strong customer service and professional communication with residents and team.

Responsibilities

• Process bi-weekly payroll and new hire paperwork including background checks.
• Support sales-oriented interactions when prospective residents tour the community.
• Handle resident payments and front desk responsibilities with a service-focused approach.
• Maintain organized front desk, lobby, and customer service culture for residents and families.
• Oversee new hire orientation and ensure compliant file maintenance for residents and staff.
• Audit resident and employee files to meet state requirements and company policies.
• Order supplies for front desk, printer materials, and name badges.

Skills

Payroll processing

Accounts receivable

Accounts payable

Budgeting

Vendor management

Customer service

Communication

Team collaboration

Job description

Spring Gardens Senior Living in North Ogden, UT is currently looking for a passionate and enthusiastic Business Office Manager to join our community. Do you love people and creating impactful moments? Great! This is the job for you.

The Business Office Manager serves as the engine that keeps our community running effectively by providing the clerical, bookkeeping, budgeting, financial reporting, and accounting support to our leadership team, and to our associates and residents who call the community their home.

In this role as a Business Office Manager, you will work closely with the Executive Director to create an efficient operation by processing bi-weekly payroll, processing new hire paperwork, maintaining accounts receivable, accounts payable and resident billing operations, processing purchase orders, setting up and maintaining all vendor files and communications, and providing support to each department.

As the Business Office Manager you will also set up and maintain all resident and employee files in accordance with regulations and policies, manage all petty cash transactions and reimbursements, be responsible for all computer systems and program operations such as AP/Payroll/Billing/Work Orders, etc., in addition to supervising the reception team.

Benefits

• Paid Time Off
• 401k plan (After 1 year of service)
• Employee Assistance Program
• Medical, Dental, Vision, and Life Insurance

Duties And Responsibilities

• Processes bi – weekly payroll
• Processes new hire paperwork and owns the new hire process and conducts background checks and other required pre-hire documents for new team members.
• Plays a vital role in the sales process in welcoming prospect residents and families touring the community both in person and by phone.
• Processes resident monthly or ancillary payments.
• Answering phone calls effectively at the front desk and reaching out to missed calls quickly.
• Creates and executes a customer service focus culture at the front desk that has positive impact for residents, families, and all who visit the community
• Ensures that the front desk and main lobby area are kept tidy and organized at all times.
• Oversee monthly new hire orientation for new team members
• Maintains efficient accounts receivable and ensures community collects efficiently and accurately.
• Organizing daily mail and packages that are delivered to the community.
• Regularly audits resident and employee files to ensure the community maintains state requirements.
• Purchases supplies for the front desk, printer supplies, and name badges for residents and team members.
• Plays a vital role in the welcome home process for new residents by providing name plate, badges, and welcome binder for new residents moving into the community.

Qualifications

Requirements

• Senior living experience is preferred but not required.
• Will need to have exceptional problem-solving and time management skills.
• The ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation.
• Able to follow through with commitments and needs of the residents, team members, and families.
• Possess good interpersonal communication skills.
• Customer service focused.
• CPR and first aide certified (Or at least receiving it within the first 3 months of working)
• A passion for customer service and finding solutions to problems.
• Creative and fun!
• An optimistic and positive attitude is a must!
• A team player who is focused on the community’s mission of enhancing the lives of our residents and team members.