Business Office Manager

Commonwealth Senior Living; Hampton (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading community is seeking a Business Office Manager to oversee administrative functions and support operations. This role involves interacting with guests and staff, requiring a professional demeanor and strong organizational skills. The candidate should have experience in assisted living or healthcare environments and be familiar with accounting tasks.

Qualifications

• Assisted Living or Healthcare experience is required.
• Intermediate to high skill level with computer systems.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Oversee administrative and business functions of the community.
• Assist Department Heads with data entry in Yardi.
• Collaborate with the Regional Recruiter for staffing.

Skills

Organizational skills

Communication

Interpersonal skills

Efficiency

Education

Associates’ Degree

Bachelors’ Degree

Job description

Business Office Manager oversees the administrative and business functions of the community. As the first point of contact for guests, visitors, and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Executive Director in ensuring the community runs smoothly in overall administrative activities.

Position: Monday-Friday, day shift, may include alternate weekends - MOD.

Qualifications

• Minimum Associates’ Degree; Bachelors’ Degree preferred. Assisted Living or Healthcare experience required.
• Must be able to read, write, speak, and understand English.
• Experience preferred in administrative roles and bookkeeping, including payroll, accounts payable, and receivable.
• Intermediate to high skill level with computer systems.
• Comfortable with multi-line telephone systems, answering, taking messages, and transferring calls.
• Valid driver’s license and acceptable driving record.
• Strong organizational skills and ability to meet deadlines.

Primary Responsibilities

Accounting Liaison

• Assist Department Heads with data entry in Yardi.
• Supervise, coach, and mentor the Receptionist.
• Serve as community contact for HR and accounting issues.
• Type memos, correspondence, reports, and documents.
• Maintain current files of residents, emergency contacts, and on-call personnel.
• Protect resident confidentiality and rights.
• Be knowledgeable about community services and rates.
• Make daily bank deposits.
• Maintain Resident Fund Accounts, if applicable.
• Perform administrative tasks in Yardi and compile data as approved.
• Reconcile and transmit petty cash requests bi-weekly.
• Send invoices, reports, garnishments, etc., to the Home Office timely.
• Track receipts for household accounts and mail monthly.
• Handle semi-monthly supply orders.
• Create and foster a warm, professional, and confidential environment.
• Report employee relations issues to the Executive Director or HR.
• Assist with benefits administration and employee records.

Staffing and Recruiting

• Collaborate with the Regional Recruiter for staffing.
• Assist managers with hiring processes.
• Submit requisitions and participate in screening procedures.
• Coordinate transfers, promotions, and hiring processes.