Business Office Manager

Morning Pointe Senior Living; Four Corners (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Morning Pointe Senior Living is seeking a Business Office Manager to support day-to-day accounting, payroll, and HR operations at the community level. The role supervises the receptionist and ensures accurate records and compliant processes.

You will handle new hire orientation, benefits administration, and prepare financial reports while maintaining professional communication with residents, families, and staff. A strong focus on hospitality and teamwork is essential.

Qualifications

• Must have a high-school diploma or equivalent; a two-year degree is preferred.
• Minimum of 1 year experience in bookkeeping, accounting, payroll or HR practices.
• Intermediate computer skills; proficient in Word, Excel and Outlook.

Responsibilities

• Develop and maintain relationships with residents, families, associates, and guests.
• Handle inquiry calls and conduct tours as needed to assist with sales process.
• Assist in Human Resources tasks including background checks, benefits, orientation, and payroll processes.
• Manage accounts payable/receivable and payroll; participate in marketing activities when needed.
• Maintain organized files in compliance with laws and company policies.
• Support receptionist duties and front desk operations.

Skills

Verbal communication

Written communication

Independent work

Reception duties

Organizational skills

Team player

Customer service

Hospitality orientation

Education

High-school diploma

Two-year degree preferred

Tools

Word

Excel

Outlook

Job description

Purpose of Your Job Position:

As a Morning Pointe Business Office Manager, you are entrusted with the responsibility of assisting our residents, families, coworkers, visitors, and all others; as well as demonstrating in all interactions, Morning Pointe Mission & Values. The primary purpose of your job position is to assist in the day-to-day accounting, payroll, and human resources functions of the Community in accordance with current acceptable accounting and cost reimbursement principles, payroll and human resources policy and procedures relating to the Community operations and is directed by the Executive Director. In this role, you will handle issues such as new hire orientation, benefits administration, payroll, maintain associate files and manage general accounting duties to include all aspects of accounts receivable, accounts payable, and entries for ADP/HRB. You are entrusted to provide innovative, responsible administrative functions with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results.

Job Functions:

As Business Office Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. The position will supervise the Receptionist on all shifts and weekends. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason.

Education:

Must possess, as a minimum, a high-school diploma, or its equivalent. Two-year degree preferred.

Experience:

Must have, as a minimum, one (1) year experience in bookkeeping, accounting, payroll or Human Resources practices. Must have intermediate computer skills and knowledge. Sales or marketing experience a plus. Experience in health care accounting preferred but not required.

Minimum Qualifications:

• Excellent verbal, telephone, and written communication skills
• Proven skills working independently, and self-directed
• Perform essential receptionist and general office duties
• Experience in filing and organizing in an office setting
• Comfortable with the computer and programs such as WORD, EXCEL, and OUTLOOK
• Team player
• Hospitality orientation
• Ability to assist Executive Director with the handling of inquiry calls and tours
• Professional appearance and demeanor
• Ability to train and supervise receptionists

Specific Requirements:

• Must be able to read, write, speak, and understand the English language and possess good communication skills.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Must be able to type 45 words per minute and use a 10-key calculator.
• Must possess the ability to work harmoniously with other personnel.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc., that are necessary for providing sound accounting, payroll & human resources techniques.
• Must be able to understand and carry out written and oral instructions.
• Must have patience, tact, cheerful disposition, and enthusiasm, as well as be willing to handle residents, staff, and visitors based on whatever maturity level at which they are currently functioning.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing accounting practices.
• Must be knowledgeable of computers, data entry/retrieval, output, etc.
• Must possess the ability to examine and verify financial documents and reports.
• Must be able to prepare financial and other records in a systematic, neat, and legible manner.

Work Hours:

• Hourly Non-Exempt Position: 40 hours per week as assigned, schedule will reflect needs of the Community. As a non-exempt hourly associate, you are required to report daily all time worked and all absences. When using the time clock system to record time and leave hours, any overtime worked must be pre-approved by your supervisor.

Essential Duties:

• Develop and maintain relationships with residents, families, associates, and guests.
• As a backup, handle inquiry calls and conduct tours within the community to assist with the sales process.
• Develop and maintain relationships with referral sources from a variety of settings.
• Assist in developing and implementing a marketing plan.
• Conduct tours within the community to assist with the sales process.
• Follow up and follow through on the sales process on any inquiry for the facility as backup for the Executive Director.
• Prepare reports to track data in a retrievable fashion.
• Analyze data to meet the adjusting needs of the community.
• Contribute as a positive team member.
• Assist in greeting callers and guests and other front desk duties.
• Clerical and administrative support services.
• Collect, monitor and prepare reports as needed for the Executive Director.
• Business office functions such as census reporting, payables, payroll, etc.
• Maintain files in accordance with state, federal and regional laws.
• Assist in Human Resource Function (background checks, drug screenings, E-verify, I-9, new hire orientation, benefits, OSHA logs, workers compensation, etc.) and the hiring process.
• Review of Swipe Clock and Payroll.
• Assist with Benefit management.
• Track expenditures on a weekly spend-down form.
• Assist with expense receipt reconciliations.
• Answer phones in a timely and professional manner.
• Assist residents and their families with questions and issues.
• Assist with the billing process.
• Assist with Accounts Receivable and Payable.
• Facilitate timely deposits of all checks/cash.
• Maintain an organized calendar of appointments and events for Executive Director.
• Assist with the Manager on Duty responsibilities.
• Assist supervisor in making sure property is always tour ready.
• Monitor the telephone on-hold message to ensure that it is playing and is seasonally correct.
• Additional responsibilities may be assigned by the supervisor as needed.

Physical and Sensory Requirements:

• The evacuation of residents during emergency situations.
• Meet general health requirements set forth by the policies of the organization, which may include a medical and physical examination.
• Frequent lifting, carrying, pushing, pulling, stooping, bending, turning and stretching. Finger and hand dexterity required. Visual and hearing acuity essential. Ability to understand and carry out written and oral instructions necessary. Ability to perform basic mathematical computations required.
• Lifting: WEIGHT FREQUENCY OBJECTS
• 1-10 lbs. Constantly Paper, files, resident charts
• 11-20 lbs. Frequently Equipment and supplies
• 21-35 lbs. Constantly Equipment and supplies
• 36-50 lbs. Constantly Equipment and supplies
• WEIGHT FREQUENCY OBJECTS 1-10 lbs. Consistently