Business Office Manager

greencroftcommunities; Fort Wayne (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Voluntary Life Insurance

403(b) Retirement Plan with Employer…

Paid Time Off (PTO)

Job summary

Golden Years Homestead, part of Greencroft Communities, seeks a Business Office Manager in Fort Wayne to oversee resident billing, accounts receivable, Medicaid, and related financial operations on campus.

You will partner with administrators, admissions, and accounting teams to ensure accurate processing, month-end close, and strong internal controls, while guiding families through billing processes with empathy.

Qualifications

• Bachelor’s degree in accounting, business, healthcare administration, or related field preferred.
• Experience in long-term care, senior living, or healthcare business office operations preferred.
• Knowledge of accounting and bookkeeping principles.
• Familiarity with Medicare, Medicaid and third-party payer systems; strong billing knowledge.

Responsibilities

• Oversee resident billing, accounts receivable, collections, and reconciliation.
• Prepare and review private-pay and long-term care insurance billings.
• Assist with Medicaid applications, eligibility, recertification, and documentation.

Skills

Billing & AR

Medicaid knowledge

Customer service

Organizational skills

Communication skills

Independent work

Computer proficiency

MatrixCare experience

Education

Bachelor’s degree in accounting or related field

Tools

MatrixCare

Job description

Business Office Manager

Golden Years Homestead | Greencroft Communities

Pay: $45,4885-$54,954/year

Are you an organized, detail-oriented professional who enjoys helping people and making a meaningful difference? Do you have experience with billing, accounts receivable, Medicaid, or business office operations in a healthcare or senior living environment?

Golden Years Homestead is looking for a Business Office Manager to join our team and play an important role in supporting our residents, families, and campus operations.

In this role, you’ll be more than a numbers person. You’ll be a trusted resource for residents and families as they navigate billing, financial responsibilities, Medicaid, insurance, and other payment-related processes. You’ll also work closely with our leadership, clinical, admissions, and accounting teams to help ensure our business operations run smoothly and accurately.

What You’ll Do

As our Business Office Manager, you’ll help oversee the financial and administrative functions of the campus, including:

• Manage resident billing, accounts receivable, collections, and account reconciliation.
• Prepare and review monthly private-pay and long-term care insurance billings.
• Assist residents and families with Medicaid applications, eligibility, recertification, and related documentation.
• Monitor Medicaid eligibility and help ensure coverage remains continuous and billing is completed accurately and timely.
• Coordinate payer verification and determine appropriate payer sources for new residents.
• Review resident account balances and help families understand their financial responsibilities.
• Work compassionately and professionally with residents and families regarding outstanding balances and payment arrangements.
• Manage the full accounts payable process, including invoice review, vendor verification, authorization, and timely payments.
• Review and enter charges to resident accounts, including services such as therapy, pharmacy, laboratory, radiology, transportation, and other services.
• Maintain accurate resident census and financial records.
• Assist with month-end processing, reporting, audits, budgets, and financial management activities.
• Maintain organized and confidential resident files and financial documentation.
• Partner with the Administrator, Case Manager, Admissions Coordinator, and Greencroft Communities accounting and billing teams.
• Identify opportunities to improve processes, strengthen internal controls, and make the business office more efficient.
• Help foster a positive, collaborative team environment.
• Serve as a Notary Public for healthcare-related documents when needed.

What You Bring

We’re looking for someone who is professional, compassionate, organized, and comfortable working with both people and numbers.

Preferred qualifications include:

• Bachelor’s degree in accounting, business, healthcare administration, or a related field preferred.
• Previous business office experience in long-term care, senior living, healthcare, or a retirement community.
• Knowledge of accounting and bookkeeping principles.
• Familiarity with Medicare, Medicaid, third-party payer systems, and related billing processes.
• Previous customer service experience, particularly in healthcare or senior living.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work independently, take initiative, and solve problems.
• Comfort using computers, email, internet-based systems, and standard office equipment.
• Experience with MatrixCare accounting, billing, or clinical systems is a plus.
• A genuine interest in working with and supporting older adults and their families.

Why Join Us?

At Golden Years Homestead, your work directly contributes to the well-being of the residents and families we serve. You’ll have the opportunity to build meaningful relationships, solve important problems, and be part of a team dedicated to providing quality services and creating a positive experience for our residents.

Our benefits include:

• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• 403(b) Retirement Plan with Employer Match
• Paid Time Off (PTO)

Work Environment

This is an onsite position, Monday through Friday, with occasional weekend work as needed. The role involves a concentration of computer work, communication with residents and families, and collaboration with team members across the campus.

The position may require occasional lifting of up to 25 pounds and the ability to perform typical office and campus activities.

Make a Difference Through Your Work

If you’re looking for a role where your financial and organizational skills can make a real difference in the lives of older adults and their families, we’d love to hear from you.