Business Office Manager

Ohio Hospital for Psychiatry; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Columbus is seeking a dedicated professional to oversee cash collections and manage the patient accounting system. The ideal candidate will have strong leadership skills, experience in behavioral health, and a commitment to improving financial operations. This role involves collaborating with insurance carriers and ensuring compliance with guidelines, making it essential for maintaining patient satisfaction and operational efficiency.

Qualifications

• Two or more years of job-related experience required, preferably in behavioral health.
• One or more years of supervisory experience required.

Responsibilities

• Monitor and report on key metrics related to cash collections.
• Provide staff management and ensure effective department operation.
• Lead operational directives for claims management and cash collections.

Skills

Communication

Leadership

Revenue Cycle Management

Education

High School diploma

Some college coursework

Job description

Essential Functions

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc., in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in the patient accounting system.
• Maintain effective communication with third-party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management, including hiring, development, training, performance management, and communication, to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure all third-party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and reconcile agency reports with system reports and approve agency invoices.
• Lead and provide operational directives for all business office activities related to claims management and collection of facility receivables, ensuring timely and efficient cash collections to support the facility's overall financial goals.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends, identify operational deficiencies, and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• May include managing and directing subordinate staff to identify goals and objectives.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High School diploma or equivalent required.
• Some college coursework preferred.
• Two or more years of job-related experience required, preferably in behavioral health.
• One or more years of supervisory experience required.
• Strong revenue cycle technical skills required.

Licenses/Designations/Certifications

• Must have and maintain a valid driver's license, automobile insurance coverage, and access to an automobile if required by the facility.