Business Office Manager

Outcome HC; Camden (NJ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision benefits

Paid time off

401(k)

Professional development opportunities

Supportive leadership team

Job summary

Outcome HC in Camden, NJ is seeking an experienced Business Office Manager to oversee the day-to-day financial and administrative operations of our skilled nursing facility.

The ideal candidate will have healthcare billing expertise, Medicaid/Medicare knowledge, AR, and strong communication skills to collaborate with residents, families, staff, and management.

This role offers competitive salary and benefits, growth opportunities, and a supportive leadership team.

Qualifications

• Experience as Business Office Manager in skilled nursing or long-term care.
• Knowledge of Medicare/Medicaid billing and long-term care reimbursement.
• Strong accounts receivable and collections knowledge.
• Excellent attention to detail and organization.
• Strong written and verbal communication.
• Ability to handle confidential information.
• Proficiency with Microsoft Office and healthcare/business office software.
• Ability to work independently with leadership team.

Responsibilities

• Manage day-to-day operations of the business office.
• Oversee accounts receivable, billing, collections, and cash posting.
• Coordinate Medicare, Medicaid, Managed Care, and private-pay billing.
• Review resident accounts and follow up on delinquencies.
• Assist with Medicaid applications, eligibility, recertifications, documentation.
• Verify insurance coverage and maintain resident financial information.
• Prepare and maintain financial reports and records.
• Collaborate with Administrator, Director of Nursing, Admissions, Social Services, and others.
• Communicate billing questions with residents and responsible parties.
• Ensure timely completion of financial and admin documentation.
• Maintain HIPAA confidentiality.
• Assist with audits and respond to financial documentation requests.
• Supervise business office staff.
• Ensure compliance with federal and NJ regulations.

Skills

Skilled nursing

Long-term care

Healthcare billing

Accounts receivable

Medicaid/Medicare processes

Tools

Microsoft Office

Healthcare/business office software

Job description

Business Office Manager – Skilled Nursing Facility

Reports To: Administrator / Executive Director

About the Position

We are seeking an experienced and organized Business Office Manager to join our skilled nursing facility in Camden, NJ. The Business Office Manager will oversee the day-to-day financial and administrative functions of the facility while working closely with residents, families, staff, insurance companies, and management.

The ideal candidate will have experience in skilled nursing, long-term care, healthcare billing, accounts receivable, and Medicaid/Medicare processes, along with strong organizational and communication skills.

Key Responsibilities

• Manage the daily operations of the facility's business office.

• Oversee accounts receivable, billing, collections, and cash posting.

• Coordinate and monitor Medicare, Medicaid, Managed Care, and private-pay billing.

• Review resident accounts, identify outstanding balances, and follow up on delinquent accounts.

• Assist with Medicaid applications, eligibility, recertifications, and documentation.

• Verify insurance coverage and maintain accurate resident financial information.

• Prepare and maintain financial reports and business office records.

• Work closely with the Administrator, Director of Nursing, Admissions, Social Services, and other departments.

• Communicate professionally with residents and responsible parties regarding billing and account questions.

• Ensure accurate and timely completion of required financial and administrative documentation.

• Maintain confidentiality of resident and financial information in accordance with HIPAA and facility policies.

• Assist with audits and respond to requests for financial documentation.

• Supervise and support business office staff, as applicable.

• Ensure compliance with applicable federal and New Jersey regulations and facility policies.

Qualifications

• Previous experience as a Business Office Manager in a skilled nursing or long-term care facility strongly preferred.

• Knowledge of Medicare, Medicaid, Managed Care, private-pay billing, and long-term care reimbursement.

• Strong understanding of accounts receivable and collections.

• Excellent attention to detail and organizational skills.

• Strong written and verbal communication skills.

• Ability to handle confidential information professionally.

• Proficiency with Microsoft Office and healthcare/business office software.

• Ability to work independently while collaborating effectively with the facility's leadership team.

Preferred Experience

• 2+ years of healthcare business office experience.

• Experience with SNF billing and collections.

• Experience with NJ Medicaid and long-term care eligibility processes.

• Experience working with healthcare accounting or electronic billing systems.

What We Offer

• Competitive salary based on experience

• Medical, dental, and vision benefits

• Paid time off

• 401(k)

• Professional development opportunities

• Supportive leadership team

#IND123

• Opportunity to make a meaningful impact on residents and their families