Business Office Manager

THRYVE of Burbank; Burbank (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Life Insurance

Critical Illness Insurance

Short-Term Disability Insurance

Accident Insurance

Hospital Indemnity Insurance

401(k) Retirement Savings Plan

On-Demand Pay Option

Paid Time Off (PTO)

Tuition Reimbursement Program

Job summary

THRYVE of Burbank is seeking a seasoned Business Office Manager to oversee accounts receivable, billing operations, and resident financial services. You will ensure accurate financial management while delivering professional, compassionate service to residents and families.

Responsibilities include Medicaid/Medicare billing, insurance coordination, deposits, and daily census. The role requires attention to detail, collaboration with multiple departments, and strict confidentiality.

Qualifications

• 2+ years in healthcare billing or business office management.
• Strong Medicaid/Medicare and private-pay billing knowledge.
• Experience with PCC, RFMS or similar platforms.
• Attention to detail and multitasking in fast-paced settings.
• Excellent communication with residents, families, staff.

Responsibilities

• Manage all accounts receivable functions, including private pay, Medicaid, Medicare, and insurance billing.
• Ensure Public Aid applications are completed within 7 days of admission in coordination with Admissions and residents' families.
• Enroll residents in direct deposit through RFMS and maintain accurate daily status reporting.
• Conduct weekly collection calls and document all collection efforts in the PCC Collections Tab.
• Complete Medicaid Redetermination forms promptly upon receipt with all required supporting documentation.
• Reconcile resident trust accounts monthly and ensure resident insurance premiums are paid by the 5th of each month.
• Verify insurance coverage and eligibility for all residents upon admission and on an ongoing basis.
• Attend Medicare Meetings and maintain up-to-date knowledge of resident payer sources and coverage.
• Serve as a liaison between the Corporate Office and residents' families regarding billing and financial questions.
• Complete daily census and deposits and submit credit card payments to the AR Specialist for posting.
• Monitor outstanding balances and follow up on unpaid accounts to support timely collections.
• Maintain accurate and organized financial records and documentation.
• Collaborate with Admissions, Nursing, Social Services, Reimbursement, and facility leadership to resolve billing and payer-related issues.
• Perform other business office duties as assigned by facility and corporate leadership.

Skills

Healthcare billing

Accounts receivable

Medicaid/Medicare knowledge

PCC/RFMS/EHR familiarity

Communication & customer service

Tools

PCC

RFMS

EHR systems

Job description

Business Office Manager

THRYVE of Burbank is seeking an experienced Business Office Manager to join our team. As Business Office Manager, you will oversee accounts receivable, billing operations, and resident financial services within the facility. Your work will help ensure accurate financial management while providing residents and families with professional, responsive, and compassionate service.

Responsibilities

• Manage all accounts receivable functions, including private pay, Medicaid, Medicare, and insurance billing.

• Ensure Public Aid applications are completed within 7 days of admission in coordination with Admissions and residents' families.

• Enroll residents in direct deposit through RFMS and maintain accurate daily status reporting.

• Conduct weekly collection calls and document all collection efforts in the PCC Collections Tab.

• Complete Medicaid Redetermination forms promptly upon receipt with all required supporting documentation.

• Reconcile resident trust accounts monthly and ensure resident insurance premiums are paid by the 5th of each month.

• Verify insurance coverage and eligibility for all residents upon admission and on an ongoing basis.

• Attend Medicare Meetings and maintain up-to-date knowledge of resident payer sources and coverage.

• Serve as a liaison between the Corporate Office and residents' families regarding billing and financial questions.

• Complete daily census and deposits and submit credit card payments to the AR Specialist for posting.

• Monitor outstanding balances and follow up on unpaid accounts to support timely collections.

• Maintain accurate and organized financial records and documentation.

• Collaborate with Admissions, Nursing, Social Services, Reimbursement, and facility leadership to resolve billing and payer-related issues.

• Perform other business office duties as assigned by facility and corporate leadership.

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Life Insurance

• Critical Illness Insurance

• Short-Term Disability Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• 401(k) Retirement Savings Plan

• On-Demand Pay Option

• Paid Time Off (PTO)

• Tuition Reimbursement Program

Qualifications

• 2+ years of experience as a Business Office Manager or in a healthcare billing role, preferably in a skilled nursing or long-term care setting.

• Strong knowledge of Medicaid, Medicare, and private pay billing processes.

• Experience with PCC, RFMS, or similar healthcare billing and EHR platforms preferred.

• Familiarity with Public Aid applications, Medicaid Pending processes, and DHS procedures.

• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills with the ability to work effectively with residents, families, staff, and facility leadership.

• Strong organizational and problem-solving skills.

• Ability to maintain confidentiality and handle sensitive financial and resident information professionally.

Join Our Team

At THRYVE of Burbank, we are committed to delivering exceptional care and service to our residents and families.