Business Office Generalist

Lakeview Surgery Center; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakeview Surgery Center in Orlando, FL is seeking a Business Office Generalist to support front desk and revenue cycle tasks within a busy ambulatory surgery setting.

You will register patients, collect payments, verify insurance, schedule appointments, assemble patient charts, and ensure accurate transcription and documentation across systems, while maintaining confidentiality and a welcoming environment.

Qualifications

• High School diploma or GED required.
• Minimum two years related outpatient experience preferred.
• Experience handling patient payments and basic accounting is a plus.

Responsibilities

• Register patients and collect payments accurately.
• Enter demographic and insurance information precisely.
• Assist with insurance verification and scheduling as needed.

Skills

Patient interaction

Medical billing

Insurance verification

Scheduling

Document management

Customer service

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Patient management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Office Generalist

Full Time Orlando, FL, US

2 days ago Requisition ID: 1317

Position Summary

The Business Office Generalist is a versatile role with a wide range of responsibilities within an Ambulatory Surgery Center. This role is essential in creating a welcoming and safe environment, promoting teamwork, and ensuring smooth operation. Will be responsible for registering patients, accurately entering demographic and insurance information, and managing patient prepayments. Additionally, the role involves answering facility calls, assisting with insurance verification and scheduling, assembling, and managing patient charts, and monitoring physician transcription.

Essential Functions

• Engaging with patients both face-to face and via telephone, addressing their questions and ensuring a positive experience.
• Registers patients in a timely and courteous manner. Accurately enters patient demographic and insurance information. Collects patient payments, credit cards, personal and cashier checks, and money orders.
• Assists with tasks that would optimize patient flow on date of service.
• Assists with Insurance Verification and Scheduling as needed.
• Assembles patient charts prior to procedure, review, and scan after procedure.
• Oversees physician transcription to ensure all cases are accurately transcribed, signed, and uploaded into the patient management document repository.
• Ensures receipt and timely scanning of all patient pathology/lab documentation.
• Collaborates with Central Business Office related to all aspects of patient and document management.
• Managing patient records, ensuring confidentiality, organizing, and scanning documentation.
• Treats everyone with kindness and respect.
• Creates a safe, clean, and welcoming environment for patients, visitors, and team members.
• Promotes an atmosphere of teamwork that aligns with the Facility standards and guidelines.
• Works well with others and maintains a professional demeanor.
• Comply with AHCA, Joint Commission, OSHA, and all regulatory standards.
• Attend and participate in staff meetings, in-service programs, and the Quality Meetings.
• Ability to setpriorities with time management and organizational skills.
• Complete variance reports as necessary
• Maintains punctual attendance consistent with Facility policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with Surgery Center policies and procedures.

Other Related Functions

• Performs any other tasks as assigned.

Education/Training

• High School Diploma or GED required.
• Minimum two (2) years related experience in an Outpatient setting preferred.

Licensure/Certification

• Basic Life Support BLS

Experience

• Managing documents between multiple software systems.
• Processing multiple forms of payments including credit cards, personal and cashier checks, and money orders.
• Computer Literacy: Microsoft products, i.e., Outlook, Excel, and Word.