Business Office Director

Clearwater Living; Torrance (CA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Growth opportunities

Dynamic environment

People first culture

Job summary

Clearwater Living is seeking a Business Office Director in Torrance to lead the Concierge department’s daily activities, manage community accounting, payroll, and resident billing, and foster strong relationships with residents and families.

The role requires supervisory experience in senior living or hospitality, a relevant degree, and certifications such as First Aid/CPR/BLS. You’ll work with Home Office on compliance and budget while guiding staff through changes.

Qualifications

• AA or Bachelor's degree preferred or equivalent in related field.
• Minimum five to seven years of experience in senior living, hospitality, or related industry.
• Two to three years of supervisory experience.
• First Aid/CPR/BLS Certification required.

Responsibilities

• Oversee day-to-day operations of the Concierge department.
• Develop and foster relationships between residents, families, and the community.
• Administer community accounting systems and payroll processes.
• Coordinate resident billing, AR/AP, and monthly management reports.
• Ensure OSHA and Clearwater Living standards compliance and safety.

Skills

Leadership

Communication

Regulatory compliance

Education

Bachelor's degree

Tools

Accounting software

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater at South Bay is a premier luxury senior living community in Torrance and is looking for a Business Office Director to join the team!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Business Office Director supervises all of the day-to-day activities of the Concierge department and is responsible for developing, improving, and fostering relationships between the community, residents, and their families. This role oversees and administers the community accounting systems, human resource functionsand has a critical communication function during an emergency at the community.

Pay Range: $33.00 - $35.00/hour

Responsibilities

• Promote positive relationships with current/prospective residents and family members by answering unique situational questions regarding the community
• Effectively communicate and resolve resident concerns and complaints to prevent move-outs under the guidance of the Executive Director
• Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports
• Works with Home Office to ensure all aspects of resident billing are submitted timely and per standard to coordinate resident move in/out or transfer
• Coordinating interviews, background and reference checks, employee physicals, assisting with FMLA or other leave occurrences
• Coordinate all payroll functions, including generating payroll reports, confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department and/or Executive Director
• Manage employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped
• Work with appropriate Department Director to ensure all aspects of new associate training and orientation is completed and maintaining all aspects of employee files base wages, tax withholding, wage rate, and annual or merit increases as indicated
• Manage, develop, and evaluate the Concierge department, in accordance with all community policies and procedures
• Coordinate and work closely with Executive Director, Department Heads and Home Office on community issues regarding any legal issues
• Ensure regulatory compliance through OSHA and Clearwater Living standards and reporting any issues or concerns immediately
• Manage the department within the budgetary guidelines, track inventory, and order supplies as needed
• Perform other duties and tasks as assigned or required

Qualifications

• AA or Bachelor's degree preferred or combination of education and experience supervising others in a senior living or hospitality environment
• Minimum five to seven years of experience in senior living, hospitality, or related industry
• Minimum two to three years of supervisory experience
• Fundamental accounting experience preferred
• First Aid/CPR/BLS Certification required
• Background clearances as required by government regulations
• Must meet health requirements, including TB

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.