Business Office Director

Greencroft Communities; New Carlisle (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Greencroft Communities in New Carlisle, OH, seeks a Business Office Director to oversee the facility's financial and administrative operations, ensuring accuracy and a warm experience for residents and families.

You will manage billing, accounts receivable, resident funds, records, and front-office functions, supervise staff, and collaborate with residents, families, staff, and outside partners while adhering to policies and regulations.

Qualifications

• High school diploma or GED required.
• Strong computer, keyboarding, and data-entry skills.
• Knowledge of basic accounting principles.
• Organized with ability to manage multiple priorities and deadlines.
• Strong communication and customer-service skills.
• Able to work independently and make decisions when needed.
• Handle confidential financial and resident information with professionalism and discretion.
• Attention to detail and pride in accurate work.
• Willingness to learn and follow established policies and procedures.
• Ability to work with residents, families, healthcare professionals, staff, and outside agencies.

Responsibilities

• Oversee the facility’s business office functions, including billing, accounts receivable, resident funds, records, and front-office operations.
• Verify insurance and payer eligibility for prospective residents.
• Process census information, resident fund transactions, cash receipts, adjustments, and other financial transactions.
• Manage billing for Medicare, Medicaid, insurance, and private-pay residents.
• Monitor accounts receivable and follow up on claims and payments.
• Complete monthly financial reconciliations and reporting on time.
• Manage resident trust accounts and facility petty cash.
• Assist residents and families with financial questions and Medicaid applications when needed.
• Complete and submit admission and financial paperwork.
• Attend admissions and Medicare meetings and collaborate with the interdisciplinary team.
• Communicate census information with pharmacies, laboratories, and outside providers.
• Manage front office and reception; supervise Business Office and Reception staff.
• Provide backup payroll support when needed.
• Maintain confidential records and ensure information security.

Skills

Data-entry skills

Accounting basics

Organizational skills

Communication

Customer-service

Independent decision making

Education

High school diploma or GED

Tools

Computer skills

Job description

Career Opportunities with Greencroft Communities

A great place to work.

Are you organized, detail-oriented, and someone who enjoys helping people? Do you have experience with billing, accounting, or office management and enjoy being the person who keeps things running smoothly behind the scenes?

We’re looking for a Business Office Director to join our team and oversee the day-to-day financial and administrative operations of our facility. This is an important role that combines organization, accuracy, customer service, and leadership.

You’ll work closely with residents, families, staff, and outside partners to make sure our business office functions smoothly while providing a welcoming and helpful experience for the people we serve.

What You’ll Do

As our Business Office Director, you’ll oversee the facility’s business office functions, including billing, accounts receivable, resident funds, records, and front-office operations.

Your responsibilities will include:

• Managing the day-to-day operations of the Business Office
• Verifying insurance and payer eligibility for prospective residents
• Processing census information, resident fund transactions, cash receipts, adjustments, and other financial transactions
• Managing billing for Medicare, Medicaid, insurance, and private-pay residents
• Monitoring accounts receivable and following up on claims and payments
• Completing monthly financial reconciliations and reporting accurately and on time
• Managing resident trust accounts and facility petty cash
• Assisting residents and families with financial questions and, when needed, the Medicaid application process
• Completing and submitting required admission and financial paperwork
• Attending admissions and Medicare meetings and working closely with the interdisciplinary team
• Communicating census information with pharmacies, laboratories, and other outside providers
• Managing the front office and reception area
• Supervising and supporting Business Office and Reception staff
• Providing backup payroll support when needed
• Maintaining accurate records and ensuring information is handled confidentially
• Helping create a warm, welcoming, and positive environment for residents, families, and visitors
• Working with facility leadership and the corporate office to ensure business office policies and procedures are followed
• Following all applicable state and federal regulations, company policies, and ethical business practices

What We’re Looking For

We’re looking for someone who is organized, dependable, detail-oriented, and comfortable working with both numbers and people.

You’ll be a great fit if you:

• Have a high school diploma or GED
• Have strong computer, keyboarding, and data-entry skills
• Have knowledge of basic accounting principles
• Are organized and able to manage multiple priorities and deadlines
• Have strong communication and customer-service skills
• Are comfortable working independently and making decisions when needed
• Can handle confidential financial and resident information with professionalism and discretion
• Have good attention to detail and take pride in accurate work
• Are comfortable learning and following established policies and procedures
• Work well with a variety of people, including residents, families, healthcare professionals, staff, and outside agencies
• Have sound judgment and the ability to prioritize tasks
• Are patient, professional, and approachable
• Are comfortable learning new systems and processes

Experience That’s a Plus

Previous experience in any of the following areas would be helpful:

• Long-term care or senior living
• Medical billing
• Accounts receivable
• Healthcare business office operations
• Payroll
• Office management

Why This Role Matters

The Business Office Director plays an important role in creating a positive experience for both residents and their families. Financial and billing questions can sometimes feel overwhelming, and you’ll be someone families can turn to for help and guidance.

At the same time, your attention to detail and organization help ensure the facility’s financial and administrative operations stay on track.

If you enjoy being organized, solving problems, helping people, and taking ownership of your work, this could be a great opportunity to bring your skills to a role where they make a real difference.