Business Office Coordinator

Franklin House; Franklin, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off

Professional development

Company-paid life insurance

Employee Assistance Program

Job summary

Franklin House seeks a detail-oriented Business Office Coordinator to oversee financial and administrative operations across our senior living communities. The role includes accounts payable/receivable, payroll support, budgeting, HR onboarding, and ensuring compliant record-keeping while delivering excellent service to residents, families, and staff.

Ideal candidates have 1–2 years of office admin or bookkeeping experience in healthcare, an associate's or bachelor's degree, strong Microsoft

Qualifications

• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite and accounting software.
• Excellent communication and interpersonal skills.
• Ability to multitask, manage time effectively, and adapt to a fast-paced environment.

Responsibilities

• Oversee accounts payable and receivable, billing, and payroll processes.
• Maintain accurate financial records and assist with budget preparation.
• Ensure compliance with financial policies, procedures, and reporting standards.
• Manage daily administrative functions, ensuring office efficiency and organization.
• Support human resources activities, including onboarding, maintaining employee records, and benefits administration.
• Coordinate with department heads to streamline workflows and improve administrative processes.
• Provide exceptional customer service to residents, families, and staff, addressing inquiries promptly and professionally.
• Serve as a key point of contact for internal and external communications.
• Maintain confidential records in compliance with company policies and regulatory requirements.
• Ensure timely completion of required reports and audits.

Skills

Organizational skills

Microsoft Office Suite

Accounting software

Communication skills

Multitasking

Education

Business degree

Job description

About Franklin House:

At Franklin House, we are dedicated to creating safe, comfortable, and vibrant communities where seniors can thrive. Our Business Office Team plays a crucial role in ensuring our communities operate efficiently, supporting both residents and staff with exceptional administrative and financial management.

We are currently seeking a skilled, reliable, and detail-oriented Business Office Coordinator to join our team at Franklin House. This role is vital in managing the financial and administrative operations of our senior living communities, providing a well-organized and supportive environment for residents, families, and staff.

Why Join Franklin House?

At Franklin House, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Ongoing professional development opportunities

• Company-paid life insurance

• Company-paid Employee Assistance Program

Position Summary:

The Business Office Coordinator is responsible for the general management of office operations, including financial processes, record-keeping, and administrative support. This role ensures accurate financial reporting, smooth office functionality, and compliance with company policies while providing exceptional service to residents, families, and staff.

Essential Duties and Responsibilities:

• Financial Management:

• Oversee accounts payable and receivable, billing, and payroll processes.

• Maintain accurate financial records and assist with budget preparation.

• Ensure compliance with financial policies, procedures, and reporting standards.

• Office Operations:

• Manage daily administrative functions, ensuring office efficiency and organization.

• Support human resources activities, including onboarding, maintaining employee records, and assisting with benefits administration.

• Coordinate with department heads to streamline workflows and improve administrative processes.

• Customer Service:

• Provide exceptional customer service to residents, families, and staff, addressing inquiries promptly and professionally.

• Serve as a key point of contact for internal and external communications.

• Compliance & Record-Keeping:

• Maintain confidential records in compliance with company policies and regulatory requirements.

• Ensure timely completion of required reports and audits.

Qualifications:

• Education:

• Associate's or Bachelor's degree in Business Administration, Accounting, or related field preferred.

• Experience:

• Minimum of 1-2 years of experience in office administration, bookkeeping, or financial management, preferably in a healthcare or senior living setting.

• Skills:

• Strong organizational skills with attention to detail.

• Proficiency in Microsoft Office Suite and accounting software.

• Excellent communication and interpersonal skills.

• Ability to multitask, manage time effectively, and adapt to a fast-paced environment.

Physical Requirements:

• Ability to sit, stand, and work at a computer for extended periods.

• Occasionally lift office supplies or equipment up to 20 lbs.

Certifications & Requirements:

• Must successfully pass a background check and drug screening.

If you are an organized, detail-oriented professional with a passion for supporting efficient operations, we’d love to have you on our team.