Business Office Concierge

PARKWAY; Henderson (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full-time benefits

Job summary

Parkway Assisted Living and Memory Care in Henderson, NV seeks a Business Office Concierge to serve as receptionist and support payroll, AR/AP, and onboarding. You will engage with residents and families, maintain confidentiality, and assist with billing and compliance in a team-oriented environment.

Candidates with administrative background and strong customer service will thrive in this role, working Monday–Friday 8:00 AM–4:00 PM with full-time benefits provided by PACS.

Qualifications

• Must possess a high school diploma or GED.
• Administrative assistant or office administration experience preferred.
• Experience in senior living helpful.

Responsibilities

• Provide general administrative and clerical support for the community and the Executive Director.
• Attend stand-up meetings at the request of the Executive Director.
• Generate monthly billing statements, including AR/AP reports and duties.
• Assist the Executive Director with the collection activity for bad debts.
• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Oversee payroll and employee time keeping.
• Manage audit records and state survey preparations.
• Assist with new employee onboarding, background checks.
• Assign and track employee training and compliance within Relias.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.

Skills

Administrative experience

Payroll processing

AR/AP management

Customer service

Onboarding new hires

Multi-line phone system

Education

High school diploma or GED

Office administration experience

Tools

Microsoft Office

Job description

Our Business Office Concierge will serve as our receptionist while also assisting with the business functions of our senior living community at Parkway Assisted Living and Memory Care in Henderson. A candidate with administrative experience, including onboarding new hires, payroll processing, and overseeing AR/AP, in addition to outstanding customer service skills for our main reception will be successful. In addition to these skills, an all-around team player who enjoys engaging with our residents, their families, and our community, will be given priority in our recruitment process. A candidate can expect a wage of $22.00-25.00/hour, with full-time benefits from PACS. Working hours are Monday-Friday, 8:00 AM-4:00 PM.

Essential Duties

Clerical and Administrative Duties

• Provide general administrative and clerical support for the community and the Executive Director.
• Attend stand-up meetings at the request of the Executive Director.
• Generate monthly billing statements, including AR/AP reports and duties.
• Assist the Executive Director with the collection activity for bad debts.
• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Oversee payroll and employee time keeping.
• Manage audit records and state survey preparations.
• Assist with new employee onboarding, background checks.
• Assign and track employee training and compliance within Relias.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
• Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.

Concierge Receptionist Duties

• Greet and welcome residents, family members, and other visitors with a friendly and positive demeanor.
• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations.
• Inform other employees of visitors' arrivals and cancellations.
• Maintain visitor sign -in log.
• Handle incoming and outgoing mail.
• Maintain and tidy the concierge area.
• Perform other duties as assigned.

Education and/or Experience

Must possess, as a minimum, a high school diploma or GED.

Previous administrative assistant or office administration experience preferred. Experience in senior living helpful.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must have proficiency in Microsoft Suite products, clerical functions and multi- line phone system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear. Frequent use of all office-related equipment to include; copier/scanner/fax, telephone, and calculator. No travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.