Business Office Clerk

Villa Healthcare; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Tuition Reimbursement Program

401(k) with company match

Medical Insurance

Dental Insurance

Vision Insurance

Disability insurance

Employee Assistance Program (EAP)

Villa Perks discount program

Training Programs

Paid Time Off

Job summary

Ambassador, A Villa Center, part of Villa Healthcare, is seeking a Business Office Clerk to manage accounts receivable, payer setups, Medicaid processes, and trust/census data at our Detroit facility. The role emphasizes accuracy in billing, timely collections, and coordination with admissions and the home office.

The position requires proficiency with Microsoft Office, familiarity with PointClickCare/RFMS, and strong organizational and communication skills to support residents and families.

Qualifications

• High school diploma or equivalent, preferred.
• Basic accounting or bookkeeping courses or experience preferred.
• Experience working in a skilled nursing facility preferred.
• Basic systems processing.
• Basic skills in Microsoft Outlook, Excel, and Word.
• Good organizational and communication skills.
• Ability to read, write, speak, and understand English.
• Ability to relate positively with residents, families, staff.

Responsibilities

• Complete payer setup and changes for all residents.
• Coordinate Medicaid applications with Admissions and family.
• Complete RFMS authorizations for new Medicaid residents.
• Apply representative payee for Social Security or address changes.
• Verify complete address/phone for statements in PointClickCare.
• Update Corporate Office on Medicaid changes including admissions and income.
• Run eligibility checks for Medicare/Medicaid residents monthly.
• Make weekly collection calls for private pay and liabilities.
• Maintain notes in resident files for collections progress.
• Attend Medicare meetings and review coverage/days.
• Perform all other duties as assigned.

Skills

System processing

MS Outlook

MS Excel

MS Word

Communication skills

English proficiency

Education

High school diploma or equivalent

Basic accounting or bookkeeping

Tools

PointClickCare

RFMS

Job description

Ambassador, A Villa Center is seeking a Business Office Clerk to join their team! The Business Office Clerk is responsible for the timely collection of accounts receivable from all payor sources, updating the accounting systems at the nursing facility and those which interface with the home office. The Business Office Clerk is directly involved in the maintenance of accurate and complete trust accounting records, census information, billing and resident accounts receivable statements.

Business Office Clerk Duties and Responsibilities:

• Complete Payer setup and changes for all residents.
• Ensure that Medicaid applications are completed by coordinating with Admissions Department and family.
• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents. Open RFMS Account if necessary.
• Apply representative payee for social security and/or change of address.
• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.
• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.
• Rerun Medicare and Medicaid eligibility monthly for all residents.
• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.
• Make notes in the resident file under Collections Tab to track progress.
• Complete Medicaid Redeterminations.
• Complete Managed Medicaid Re-Authorizations.
• Complete Medicaid Pending Report.
• Attend Medicare Meeting.
• Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days.
• All other duties as assigned.

Business Office ClerkSkills and Abilities:

• Basic systems processing.
• Basic skills in Microsoft Outlook, Excel, and Word.
• Good organizational and communication skills.
• Ability to read, write, speak, and understand English.
• Abilitytorelatepositively,effectivelyandappropriatelywith residents,families,communitymembers,volunteersandotherfacilitystaff.
• Basic understanding of Medicare and Medicaid claims processing preferred.

Business Office Clerk Education and Experience:

• High school diploma or equivalent, preferred.
• Basic accounting or bookkeeping courses or experience preferred.
• Experience working in a skilled nursing facility preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Villa Healthcare Benefits:

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

* The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R. Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.