Business Office Associate - Part Time

CarMax Business Services; Augusta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Team-oriented environment

CarMax clothing provided

Flexible work schedules

Job summary

CarMax Business Services in Augusta, Georgia seeks a Customer Experience Associate to provide an exceptional customer service experience. This role involves facilitating sales and appraisals, managing cash handling, and assisting in the paperwork process. The ideal candidate has strong organizational skills, is able to prioritize tasks, and effectively communicates with customers. The position requires a team player ready to work in a dynamic and supportive environment while adhering to CarMax guidelines.

Qualifications

• Ability to read, interpret, and transcribe data for maintaining records.
• Intermediate PC skills for using word processing and spreadsheet programs.
• Effective communication in person and over the phone.

Responsibilities

• Assist store personnel with daily functions.
• Provide customer service and manage incoming calls.
• Process paperwork for sales and auction transactions.

Skills

Customer service

Clerical skills

Organizational skills

Communication

Tools

Microsoft Excel

Job description

7209 - Augusta - 130 Mason McKnight Jr. Pkwy, Augusta, Georgia, 30907

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles, payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application