Business Office Associate - Full Time

CarMax Business Services; Hickory (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Hickory is hiring for a customer service role responsible for providing an iconic experience through the facilitation of sales, auctions, and appraisals. The ideal candidate will manage cash handling, process paperwork, and train others in a fast-paced environment. This role requires strong organizational and communication skills, with an emphasis on teamwork and attention to detail. Working at CarMax includes a diverse schedule with required compliance to dress code standards and may require standing for long periods.

Qualifications

• Ability to read, interpret and transcribe data to maintain records.
• Effective communication with internal and external customers.
• Ability to work in a fast-paced environment.
• Organizational skills to prioritize and multi-task.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Process paperwork for sales and auctions.
• Manage cash handling and transactions.
• Train new associates on business office processes.

Skills

Customer service skills

Organizational skills

PC skills

Ability to handle money

Communication skills

Tools

Microsoft Excel

Job description

7231 - Hickory - 1935 15th Avenue Pl SE, Hickory, North Carolina, 28602

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately.
• Processes paperwork associated with retail/wholesale automobile sales, which may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Processes auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles (calls and follow up).
• Collects payoffs and prepares proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
• Manages multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV; this may include submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentors new Business Office Associates and trains other store departments on Business Office processes and procedures.
• Clerical responsibilities may include copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi‑line phone system, responds to callers' needs and directs calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store.

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing system.
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment which requires above‑average organizational skills and attention to detail.
• Lift objects that weigh as much as 15‑20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written.
• Complete CarMax provided training as required.
• Develop partnerships with Sales team and other departments in order to provide quality customer service.
• Maintain confidentiality of all records, files and reports within the scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.