Business Office Assistant/Receptionist - Medical Office Exp

Generationshealthcare; Temecula (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Career growth opportunities

Sign-on bonus (if applicable)

Job summary

Generationshealthcare is seeking a dependable Business Office Assistant to support the Business Office Manager with daily administrative operations, private-pay collections, insurance eligibility verification, and authorization coordination.

The role requires strong communication, the ability to work independently, and attention to detail. Front desk coverage will be provided as needed to support daily operations.

Qualifications

• High School diploma or GED required.
• Experience in a skilled nursing facility preferred.
• Experience in a medical business office, insurance verification, or collections preferred.

Responsibilities

• Assist the Business Office Manager with private-pay collections and related duties.
• Verify insurance eligibility and assist with authorization coordination.
• Coordinate with facility case managers for documentation and extensions.
• Communicate with insurance case managers about status and requests.
• Provide front desk coverage and handle general administrative tasks.

Skills

Attention to detail

Organizational skills

Independent worker

Effective communication

Front desk responsibilities

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Business Office Assistant/Receptionist - Skilled Nursing Facility experience preferred

Monday through Friday, 8:00 a.m. to 4:30 p.m., with an hourly pay range of $20.00 to $25.00, depending on experience

Position Summary

We are seeking a dependable, organized, and detail-oriented Business Office Assistant to support the Business Office Manager with daily administrative operations, private-pay collections, insurance eligibility verification, and authorization coordination. This position requires strong communication skills, the ability to work independently, and consistent follow-through on assigned tasks. The Business Office Assistant will also provide front desk coverage as needed to support daily operations.

Essential Duties and Responsibilities

• Assist the Business Office Manager with private-pay collection accounts, collection calls, patient statements, collection letters, and other administrative duties as assigned.
• Monitor authorization expiration dates, follow up on pending authorization extensions, and assist with obtaining final and hard-copy authorizations.
• Coordinate with facility case managers to obtain and submit required clinical documentation for authorization extensions and continued-stay reviews.
• Communicate with insurance case managers and representatives regarding authorization status, extension requests, outstanding documentation, and pending approvals.
• Verify insurance eligibility and assist with reviewing insurance information to support accurate administrative processing.
• Maintain accurate notes and records of communications, outstanding requests, deadlines, and required follow-up actions. Track assigned tasks through completion and communicate unresolved matters to the appropriate supervisor.
• Provide front desk coverage as needed, including answering telephone calls, greeting visitors, directing inquiries, and assisting with general administrative functions.
• Assist the Business Office Manager with additional business office responsibilities, projects, and operational needs as assigned.

Qualifications and Skills

• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks effectively.
• Demonstrated ability to take accurate notes, maintain organized records, and consistently follow through on documented tasks and deadlines.
• Basic knowledge of health insurance plans, eligibility verification, and authorization processes.
• Strong verbal and written communication skills and professional telephone etiquette.
• Ability to communicate effectively with facility staff, insurance representatives, patients, and responsible parties.
• Proficiency in basic computer applications, data entry, and electronic recordkeeping.
• Previous experience in a medical business office, insurance verification, authorization coordination, collections, or administrative support is preferred.

Key Performance Expectations

The successful candidate will demonstrate reliability, professionalism, accountability, and consistent follow-through. This position requires the ability to maintain accurate documentation, monitor outstanding items, meet established deadlines, communicate proactively, and complete assigned responsibilities with minimal supervision.

Qualifications:

• High School diploma or GED equivalent
• Speak, read, write and understand the English language
• 1 year in a skilled nursing facility (preferred)

Benefits:

We offer a competitive compensation package, healthcare benefits and excellent career growth opportunities.

Benefits and incentive programs (including sign-on bonuses, if applicable) are subject to eligibility requirements and may change at any time.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

We invite you to make a difference in the lives of others and our residents, who represent a Lifetime of Memories, a Lifetime of Care, and a Lifetime of Love.

Please visit www.lifegen.net for more detailed facility information.