Business Office Assistant

Spectrum Health; Maine; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity theft protection

Retirement options

Job summary

Corewell Health is seeking an entry-level Receptionist to support clinical operations at Parkside Medical Association. You will handle patient appointments, registration, billing functions, cash handling, and phone communications under site leadership, while delivering friendly service.

The role emphasizes privacy, HIPAA compliance, teamwork, and accurate data entry using standard office software. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Responsibilities

• Answers telephone and directs calls to appropriate area/personnel.
• Schedules appointments and coordinates with physician offices as needed.
• Relays information to patients and families in HIPAA-compliant manner.
• Maintains and updates patient records and office collateral.

Skills

Interpersonal skills

Telephone etiquette

Customer service

Multitasking

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Photocopiers

Job description

Job Summary

Entry level Receptionist Position which is a great way to get into a clinical environment. Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

• Good interpersonal and communication skills.
• Answers telephone and directs calls to appropriate area/personnel.
• Utilizes effective communicative skills.
• in incorporated specific age, culture, and developmental needs.
• Access computer or appointment stored information necessary to perform patient exam.
• Generates exam request.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Schedules appointments, consults with physician’s/physician offices as needed.
• Managing film purging and transfer.
• Answer phones, provide assistance and direct calls in a courteous and efficient manner.
• Strong communication skills and ability to prioritize work.
• Must be a team player.
• Must be able to manage concerns and situations of immediate importance.
• Provide adequate and prompt information to all customers.
• Enforce patient privacy and confidentiality.
• Monitors inventories related to the job and orders accordingly.
• Provide adequate and prompt information to all customers.
• Demonstrates competence in computer applications.
• Maintains employee medical record correspondence per protocol in the proper record format.
• Pulls and files medical records.
• Interfiles all correspondence and ancillary test results.
• Operates standard office equipment such as Microsoft office systems, calculators, photocopiers, dictation equipment, and fax machines.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Employment Details

• Primary Location SITE - Parkside Medical Association - 25 S Washington - Oxford Department Name Primary Care Parkside - Medical Group East WB Mkt
• Employment Type Full time
• Shift Day (United States of America)
• Weekly Scheduled Hours 40 Hours of Work Variable Days Worked Monday to Friday
• Weekend Frequency N/A

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.