Business Office Assistant

Heartland Dental LLC; Chesapeake (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

No Nights or Weekends

Full Benefits Package

Quarterly Bonus Potential

Training & CE Classes

Job summary

LWSS Family Dentistry Chesapeake, a Heartland Dental Supported Practice, seeks a Full-Time Business Office Assistant to support front office operations. Enjoy a collaborative team, no nights or weekends, and a comprehensive benefits package.

You will handle phones, scheduling, insurance claims, payments, and work with Heartland Dental systems to deliver excellent patient experiences.

Qualifications

• Front office duties including greeting patients and scheduling.
• Posting payments and processing accounts receivable.
• Ability to learn Heartland Dental systems and Dentrix.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, emails.
• Utilize Dentrix for scheduling and records.
• Schedule appointments for multiple providers.
• File insurance claims and follow up on benefits.
• Post patient payments and reconcile accounts.
• Explain treatment plan fees and payment options.
• Collaborate with providers to optimize office systems.

Skills

Front desk operations

Customer service

Team collaboration

Multi-tasking

Education

High School Diploma/GED

Willing to Train

New Dental Assistant Grads Welcome

Tools

Dentrix

Microsoft Office

Job description

Business Office Assistant Career Opportunty, Chesapeake, VA

Join LWSS Family Dentistry Chesapeake—Thrive with a Team that Values Collaboration, Communication & Community!

Expected Full-Time Work Schedule/Hours:

• 4-Day Work Week
• Monday-Thursday, 7:10am-5:00pm

Role Offers:

No Nights or Weekends – Enjoy a healthy work-life balance

Full Benefits Package – Including health insurance, retirement plans & PTO

Quarterly Bonus Potential – Rewarding hard work & dedication

Business Office Assistant Academy Training & CE classes included – We invest in your growth!

LWSS Family Dentistry Chesapeake, a Heartland Dental Supported Practice and a \"Growing Patient-Focus Doctor Office\" is looking for a Full-Time Business Office Assistant to join our team.

Supporting our front office as a Business Office Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Facts About LWSS Family Dentistry Chesapeake:

Facts About Embrey Mill Dental Care, like each Heartland Dental Supported Office, is unique to the community and the patients they serve.

• Become a key member of a 30-person team that values autonomy, respect, skill utilization, and modern technology
• Our office is fun, goal‑driven, solutions‑focused, and committed to transparent feedback and growth.
• Office Location: 1230 Progressive Drive, Chesapeake, VA 23320 - Suite 103
• Expected Full-Time Work Schedule/Hours:
  • 4-Day Work Week
  • Monday-Thursday, 7:10am-5:00pm

Fun Facts About LWSS Family Dentistry Chesapeake:

*We Celebrate Successes of All Sizes

*Birthdays & Work Anniversaries Matter

*Team Outings Keep Us Connected

*We Give Back to the Community

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,100 supported doctors across 39 states and the District of Columbia in over 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Office Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

What You’ll Gain:

• Career Stability & Growth: Join a secure company with over 25 years of industry-leading experienced an unlimited opportunities for advance.
• Comprehensive Benefits: Health, Dental & Vision Insurance, College Savings & Retirement Savings Plans, 6 paid holidays, and paid time off (PTO).
• Trainining & Development: Front-loaded education and training to help you grow and reach your full potential from day one; Heartland Dental University & CE Classes
• Flexible Pay Access: Enjoy the convenience of on-demand Daily Pay to access your earnings when you need them.
• Bonus Potential: Employee Referral & Quarterly Bonus

More about the role:

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential
  

Required Education & Experience:

• High School Diploma/GED
• Willing to Train
• New Dental Assistant Grads Welcome to Apply

Dental Knowledge, Software & Experience:

• Working knowledge of dental procedures and terminology
• Dentrix or other dental software experience
• Microsoft Office Suite, Outlook & Teams Experience

Team & Culture Fit:

• Collabroative team player who thrives in supportive, family-like environments
• Dedicated, dependable with a positive attitude and service-oriented mindset

Business & Professional Skills:

• Experience working in a fast-paced and customer-centric environment
• Strong communication, organization, and multitasking abilities
• Adaptable to changing workflows and team dynamicsDetail-oriented with a proactive approach to problem-solving
• Excellent communication, organizational, and multi-tasking skills

Compliance & Confidentiality:

• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting and standing
• Must be able to lift and carry up to 45 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

TB Test Requirement:

• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.