Business Manager – Multi-Clinic Operations

Massage Envy; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Massage Envy seeks a Business Manager to lead operations for two New York clinics. You will oversee daily operations, uphold service standards, and drive revenue, membership growth, and retail sales while maintaining regulatory compliance.

You will recruit and mentor clinic leadership, monitor KPIs and budgets, and collaborate with ownership on strategic plans. Travel between locations is required to support seamless service.

Qualifications

• Degree in Business Administration or related field.
• 3–5 years of management experience overseeing multiple locations.
• Strong financial and business acumen.
• Proven leadership, coaching, and team development skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency with scheduling, payroll, reporting, and customer management systems.
• Ability to travel regularly between clinic locations.

Responsibilities

• Oversee daily operations of two clinic locations.
• Ensure consistent implementation of policies, procedures, and service standards.
• Monitor KPIs and implement strategies to improve operations.
• Recruit, train, coach, and develop clinic leadership teams.
• Drive membership acquisition, retention, and engagement initiatives.
• Manage budgets, expenses, and profitability; monitor payroll and labor costs.
• Ensure compliance with regulations and maintain safety and cleanliness standards.
• Lead management meetings and inter-clinic communications.

Skills

Leadership

Financial acumen

Strategic planning

Communication skills

Education

Bachelor's degree in Business Administration

Tools

Scheduling software

Payroll system

Reporting tools

CRM system

Job description

Business Manager - Multi-Clinic Operations

Position Title: Business Manager - Multi-Clinic Operations

Reports To: Franchise Owner

Position Summary

The Business Manager is responsible for the overall operational, financial, and team performance of two clinic locations. This role provides leadership and oversight to ensure both clinics operate efficiently, deliver exceptional customer service, achieve revenue and membership goals, maintain regulatory compliance, and foster a positive workplace culture. The Business Manager serves as a key leader, supporting clinic teams while driving business growth and operational excellence across both locations.

Essential Duties and Responsibilities

Operations Management

• Oversee the daily operations of two clinic locations.
• Ensure consistent implementation of company policies, procedures, and service standards.
• Monitor clinic performance metrics and implement strategies to improve operational efficiency.
• Conduct regular site visits to evaluate clinic operations and team performance.
• Resolve escalated client concerns and ensure exceptional member experiences.

Financial Management

• Manage clinic budgets, expenses, and profitability.
• Analyze financial reports, key performance indicators (KPIs), and operational metrics.
• Develop and implement strategies to increase revenue, membership growth, and retail sales.
• Monitor payroll, labor costs, and productivity to ensure financial targets are met.
• Identify opportunities for cost savings and operational improvements.

Leadership & Team Development

• Recruit, train, coach, and develop clinic leadership teams.
• Conduct performance evaluations and provide ongoing feedback and support.
• Foster employee engagement, accountability, and professional growth.
• Ensure adequate staffing levels and scheduling to meet business demands.
• Lead regular management meetings and staff communications.

Membership & Client Experience

• Drive membership acquisition, retention, and engagement initiatives.
• Monitor customer satisfaction and address service recovery opportunities.
• Ensure consistent delivery of exceptional client experiences across both locations.
• Partner with clinic teams to achieve membership and service goals.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations.
• Maintain clinic standards for safety, cleanliness, and professionalism.
• Monitor adherence to company policies and industry best practices.
• Address employee relations issues and partner with Human Resources when necessary.

Strategic Planning

• Collaborate with ownership to develop and execute business strategies.
• Identify opportunities for growth, process improvements, and operational efficiencies.
• Lead special projects and initiatives that support organizational goals.
• Track and report on business performance and improvement plans.

Qualifications

• Degree in Business Administration or related field.
• Minimum 3-5 years of management experience overseeing multiple locations, preferably in healthcare, wellness, spa, or service-based industries.
• Strong financial and business acumen.
• Proven leadership, coaching, and team development skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency with scheduling, payroll, reporting, and customer management systems.
• Ability to travel regularly between clinic locations.

Key Performance Indicators (KPIs)

• Revenue growth
• Membership growth and retention
• Client satisfaction scores
• Employee retention and engagement
• Labor cost management
• Retail sales performance
• Operational compliance
• Clinic profitability

Salary Range: Based on experience and qualifications.

This position plays a critical role in ensuring the success, profitability, and seamless operation of both clinic locations while delivering an outstanding experience for clients and employees alike.