Business Manager & Marketing Operations Lead

Citi; New York (NY); On-site; USD 164,000 - 245,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking an SVP– Business Manager & Marketing Operations Lead in New York. This strategic chief of staff drives financial governance, resource planning, and governance frameworks for Retail Banking & Citigold Marketing, reporting to the MD and guiding cross‑functional teams.

With 10–12+ years in business management or marketing operations, the role emphasizes executive alignment, risk controls, and operational excellence across a transforming wealth marketing ecosystem.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, Operations, or related discipline.
• Master’s/MBA or relevant advanced degree preferred.

Responsibilities

• Strategic investment tracking, budgeting, and financial governance for Retail Banking & Citigold Marketing.
• Establish governance frameworks and risk controls across marketing workflows.
• Partner on ROI analytics, dashboards, and executive-ready performance reporting.
• Lead cross‑functional engagement with Finance, Risk, Compliance, Audit and Sourcing teams.
• Drive capacity planning, process engineering, and operational excellence across campaigns.

Job description

Are you an operational catalyst and strategic orchestrator energized by transforming how organizations run?

The SVP– Business Manager&Marketing Operations Lead (C14) serves as the strategic chief of staff, financial steward, operational anchor, and culture carrier for Citi’s Retail Banking & Citigold Marketing organization. Reporting directly to the Managing Director (C16), this high-impact individual contributor role leads end-to-end business management, governance frameworks, financial planning, culture-building initiatives, and operational execution across a rapidly transforming wealth marketing ecosystem.

Key Responsibilities

Strategic Investment Tracking & Financial Governance

• Portfolio & Investment Oversight: Direct the tracking, allocation, and performance measurement of Retail Banking & Citigold Marketing budgets and dedicated Marketing Technology funding, ensuring incremental capital is deployed against core market-building, customer deepening/engagement, and acquisition initiatives.
• Budgeting & Financial Reporting: Lead strategic financial planning, monthly variance reporting, multi-year forecasting, and expense management in close partnership with Finance and other Business Managers, driving strict cost discipline, agility, and fiscal transparency.
• ROI & Performance Analytics: Partner with product and analytics leads to institute rigorous financial attribution models, transformation milestone scorecards, and executive-ready dashboards that quantify commercial value creation.

Governance, Risk & Controls

• Control Framework Execution: Establish and enforce comprehensive operational risk and governance frameworks across all retail & wealth marketing workflows, ensuring steadfast alignment with Citi policies, regulatory standards, and internal control requirements.
• Risk & Control Champion Leadership: Oversee and empower the day‑to‑day activities of Risk & Control Champions across the Retail Banking & Citigold Marketing organization, ensuring consistent execution of control requirements, proactive issue management, adherence to regulatory and policy standards, and effective coordination with Risk, Compliance, and Audit partners.
• Audit & Compliance Readiness: Serve as the primary, trusted point of contact for internal audit, risk assessments, and compliance reviews; proactively identify operational vulnerabilities and drive prompt, sustainable issue remediation.
• Policy & Vendor Oversight: Oversee third‑party governance, agency engagement protocols, contracting approvals, and procurement compliance in close coordination with Sourcing, Legal, and Compliance.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Campaign Operations & Resource Optimization

• Capacity & Resource Planning: In partnership with functional operations leads, architect and manage resource capacity models, headcount allocations, and project intake pipelines to balance workload demands dynamically against strategic priorities.
• Workflow & Process Engineering: Streamline the end‑to‑end campaign delivery lifecycle—from initial strategy briefing through creative development to in‑market deployment—eliminating operational friction, reducing cycle times, and establishing single‑point operational accountability.
• Operational Excellence: Drive continuous improvement methodologies, agile operational cadences, and standard operating procedures across creative, media, branch merchandising, and digital activation teams to maximize delivery speed and craft quality.

Executive Stakeholder Engagement & Strategic Coordination

• Chief of Staff Support for C16 MD: Act as an executive proxy and trusted advisor to the Managing Director, driving leadership team agendas, Monthly Operating Reviews (MORs), Quarterly Business Reviews (QBRs), strategic executive presentations, and town halls.
• Cross‑Functional Alignment: Interface seamlessly across Retail Banking Lines of Business, Shared Services, Wealth and Brand Marketing, Analytics, Finance, Risk and Technology to eliminate functional silos and drive enterprise‑wide excellence.

Team Culture, Engagement & Voice of the Employee (VOE)

• Culture Carrier & Community Catalyst: Act as a central culture carrier for the Retail Marketing organization, championing team‑building rituals, recognition programs, and connectivity forums that bring the team together and unify distributed and cross‑functional partners.
• VOE Action Planning & Accountability: In close partnership with HR and functional leads, analyze Voice of the Employee (VOE) survey findings, lead the development of concrete action plans, and track progress against tangible employee engagement, professional development, and retention goals.
• Communication & Morale Advocacy: Foster an inclusive, transparent, and high‑performance team environment, ensuring ongoing feedback channels and clear two‑way communication between senior leadership and the broader marketing team.

Qualifications & Competencies

Education & Experience

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, Operations, or related discipline; Master’s/MBA or relevant advanced degree preferred.
• Experience: 10–12+ years of progressive experience in Business Management, Marketing Operations, Management Consulting, or Chief of Staff roles within a large, highly matrixed financial services institution or Fortune 100 enterprise.

Leadership & Behavioral Capabilities

• Executive Presence & Gravitas: High‑impact communicator and influencer capable of engaging senior executives, driving alignment, and commanding accountability across cross‑functional teams without direct line authority.
• Self‑Directed Execution: Exceptional ability to operate autonomously as a high‑output individual contributor, navigating ambiguous problem spaces and translating broad strategic visions into structured, actionable execution plans.
• Change Leadership & Culture Building: Proven track record in orchestrating operational transformations, organizational change management, driving cultural cohesion, and building high‑efficiency, highly engaged operational teams.

Job Family Group

Marketing

Job Family

In‑Business Marketing

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 21, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

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