BUSINESS MANAGER

TechDigital Group; Portland (OR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group is seeking a Business Manager to optimize operations using SQL and Facets Claims. The role emphasizes cross‑functional collaboration to drive efficiency and customer satisfaction.

The position requires 3–7 years of experience, a bachelor’s degree, and a hybrid work model. You will analyze data, report to leadership, and lead process improvement initiatives across the organization.

Qualifications

• Bachelor's degree or equivalent in business/IT or related field.
• Strong analytical and communication skills.
• Ability to collaborate across cross-functional teams.
• Strategic mindset with business process optimization focus.

Responsibilities

• Oversee daily operations of business processes to drive efficiency.
• Utilize SQL to analyze data and generate actionable insights.
• Collaborate with cross-functional teams to optimize Facets Claims work model.
• Provide guidance to team members to align with business objectives.
• Develop and implement strategies to improve operational performance.

Education

Bachelor's degree in business administration, information technology, or a related field

Tools

SQL

Facets – Claims

Job description

Job Title

BUSINESS MANAGER

Job Summary

As a Business Manager, you will play a crucial role in managing and optimizing business operations within our organization. You will leverage your expertise in SQL and Facets Claims to drive efficiency and improve processes. This hybrid role requires a strategic thinker who can collaborate effectively with cross‑functional teams to achieve business objectives and enhance customer satisfaction.

Experience

3‑7 years

Required Skills

• Facets – Claims
• SQL

Technology

Not Applicable

Shift

Day

Responsibilities

• Oversee the daily operations of business processes to ensure efficiency and effectiveness in achieving organizational goals.
• Utilize SQL to analyze data and generate insights that support decision‑making and strategic planning.
• Collaborate with cross‑functional teams to streamline processes and improve the Facets Claims work model.
• Provide guidance and support to team members to ensure alignment with business objectives and customer needs.
• Develop and implement strategies to enhance operational performance and customer satisfaction.
• Monitor key performance indicators to identify areas for improvement and implement corrective actions.
• Coordinate with stakeholders to ensure seamless integration of business processes and technology solutions.
• Conduct regular reviews of business operations to identify opportunities for optimization and cost reduction.
• Ensure compliance with industry regulations and company policies to mitigate risks and enhance operational integrity.
• Facilitate communication and collaboration among team members to foster a positive and productive work environment.
• Prepare and present reports on business performance and strategic initiatives to senior management.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of business operations.
• Support the development and implementation of new business processes and technology solutions.

Qualifications

• Possess strong analytical skills with proficiency in SQL for data analysis and reporting.
• Demonstrate expertise in the Facets Claims work model to optimize business processes.
• Exhibit excellent communication and collaboration skills to work effectively with cross‑functional teams.
• Have a strategic mindset with the ability to develop and implement business strategies.
• Show a strong commitment to customer satisfaction and operational excellence.
• Display a proactive approach to problem‑solving and decision‑making.
• Hold a bachelor’s degree in business administration, information technology, or a related field.

Job Location

Primary: USILNAEA01 Naperville, IL - Corp Ctr II-COG

Job Type

50CW00 Business Associate

Demand Requires Travel?

Non‑Travel (N)

Certifications Required

Certified Business Analysis Professional (CBAP) or equivalent certification in SQL or Facets.

Work Model

Hybrid

Sub Contractor Allowed

Yes