Business Loan Resolution Specialist - Credit Resolution

WesBanco; Ellwood City (Lawrence County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Business Loan Resolution Specialist, where your role will focus on reducing delinquency and preventing repossession. You will engage with clients to discuss financial circumstances, utilizing your exceptional customer service and interpersonal skills to navigate sensitive discussions tactfully. This position offers the opportunity to work closely with management and banking professionals, ensuring compliance with regulations while developing effective strategies to resolve delinquencies. If you're passionate about making a difference in the financial sector and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 3+ years in a banking or financial service environment preferred.
• Loan collection experience is highly preferred.

Responsibilities

• Manage day-to-day collection activity on assigned accounts.
• Analyze loan files to recommend actions for resolving delinquency.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Problem-Solving

Education

High School Diploma or GED

Associates or Bachelor's Degree

Tools

MS Office (Word, Excel, Outlook)

CARM-Pro

IBS Software

Job description

Description

QUALIFICATIONS REQUIRED:

High school diploma or General Education Degree (GED). Associates or Bachelor's Degree in business related studies a plus.

Three years within a banking or financial service environment preferred.

One to three years of loan collection experience preferred.

Commercial loan collection experience highly preferred.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

Must be able to speak clearly and have proven telephone skills, as well as an ability to maintain positive relations with customers while discussing financial circumstances in a tactful manner.

Must be comfortable with customer contact.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to maintain confidentiality.

Attention to critical details to properly document plan of action.

Must be willing to work as part of a team.

Ability to define problems, collect data, establish facts, and draw valid conclusions to present to Management for direction.

Develop appropriate strategies and follow-up on progress and/or promised actions.

Review loan files and documents per direction of Credit Resolution Officers to understand the transaction and circumstances.

Ability to discuss and present various plans of action to supervisor, other management personnel, and, if needed, legal counsel to develop strategies and solutions.

Interaction with Commercial and Business Bankers as warranted during the collection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage day-to-day collection activity on assigned accounts through the CARM-Pro business system.

Analyze loan and collateral files to make recommendations as to appropriate action to resolve delinquency.

Consult with CRU Officers and Business Bankers/Business Development Officers on specific account situations that require attention and feedback.

Maintain a comprehensive knowledge of applicable local, state and federal regulations relating to collections and ensure that the Bank's policies, processes and procedures are compliant with the same.

Other duties as may be assigned.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

MS Office, including Word, Excel, and Outlook

Knowledge and ability to use IBS and CARM-Pro software preferred.

Ability to accurately follow instructions on a variety of subjects.

Must be able to manage time effectively.

Qualifications

Primary function for the Business Loan Resolution Specialist is to reduce delinquency, attempt to prevent repossession/foreclosure, avoid legal action, and minimize charge offs/charge downs on accounts assigned in the work queue through the use of the department business system (CARM-Pro). Will use phone contact, letters, skip tracing, repossession, foreclosure, as well as other methods as directed by Credit Resolution Officers in an effort to resolve delinquencies and return the loans to performing status. Will utilize working files and update the CARM-Pro system as the account progresses in delinquency and will make recommendations to management of action needed to secure payment of all past due amounts and/or possession of collateral. Will be expected to adhere to and be knowledgeable of state and federal regulations with respect to debt collection, billing, and credit reporting practices.