Consumer Loan Resolution Specialist - Credit Resolution - Wheeling, WV

WesBanco Bank Inc.; Youngstown (OH); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Consumer Loan Resolution Specialist to manage collections for a diverse portfolio of loans. This role involves interacting with customers to resolve delinquent accounts while ensuring compliance with state and federal regulations. You will utilize your strong communication and organizational skills to negotiate payment arrangements and maintain detailed records. Join a forward-thinking company that values customer service and offers a hybrid work environment, providing you the flexibility to balance remote and office work. This is a fantastic opportunity for someone looking to make a meaningful impact in the financial services sector.

Qualifications

• High school diploma or GED required.
• One year of related experience preferred.

Responsibilities

• Manage collections of credit lines and consumer loans.
• Initiate calls for delinquent accounts and negotiate payment arrangements.
• Prepare documentation for modifications and organize files for repossession.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma

General Education Degree (GED)

Tools

FIS/IBS

Image Centre

Job description

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Consumer Loan Resolution Specialist - Credit Resolution

#51-7705

Multiple Locations

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Location

This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Defiance Ops Center - Defiance, OH, Ellwood City - Ellwood City, PA and Youngstown Main - Youngstown, OH.

Market

Wheeling

Work Hours per Week

37.5

Requirements

High school diploma or General Education Degree (GED).

One year of related experience or training preferred.

Job Description

SUMMARY:

Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:

Professional appearance and demeanor, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Possess effective organizational skills and ability to handle detail-oriented work with promptness.

Ability to work in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.

Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.

Determines reason for non-payment.

Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.

Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.

Prepares necessary documentation for modifications, extensions, and file evaluation.

Negotiates payment arrangement with borrower(s).

Maintains detailed tracking log on all accounts as you work through the collection process.

Processes GL and Payment Tickets as applicable when payment is received.

Researches and resolve billing and/or payment disputes on assigned accounts.

Verifies "Proof of Insurance" for collateralized loans as needed.

Orders appraisals when appropriate.

Analyzes loan/collateral file to make recommendation for appropriate action.

Reviews personal credit and asset reports to make recommendations as to appropriate strategy.

Organizes and prepare files to be referred for repossession and/or foreclosure.

Makes appropriate file notations for all correspondence and any other events to Intellect system.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Ability to research problem situations and recommend appropriate action.

Full-Time/Part-Time

Full-time

Area of Interest

Credit Administration

All Locations

Wheeling, West Virginia, United States

Defiance, Ohio, United States

Ellwood City, Pennsylvania, United States

Youngstown, Ohio, United States