Business Loan Representative

B.S.D. Capital Inc. dba Lendistry; Tustin (CA); On-site; USD 34,440 - 48,216; Full time

Job summary

B.S.D. Capital Inc. dba Lendistry is seeking a Business Loan Representative to support business development through internal leads. This full-time position focuses on nurturing leads and transitioning them into funded loans, with opportunities for growth into Business Development Officer or Account Executive roles.

The ideal candidate will possess a Bachelor’s degree, strong analytical and customer service skills, and a background in small business lending. The position offers a pay range of $25.00 to $35.00 per hour, plus commission.

Qualifications

• 1-2 years’ experience in business or finance.
• Basic understanding of small business lending preferred.
• Exceptional customer service and communication skills.

Responsibilities

• Manage and follow up on leads generated by the company.
• Engage potential clients to understand their needs and assess suitability.
• Qualify leads in a timely manner, tracking through the sales process.

Skills

Customer service skills

Relationship management

Analytical skills

Communication skills

Understanding of small business lending

Education

Bachelor’s degree in business, finance, or a related field

Tools

Salesforce

MS Word

Excel

PowerPoint

Job description

Equal Opportunity & Diversity Statement

Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status, or any other characteristic protected under applicable law.

Day in the Life

The Business Loan Representative (BLR) supports business development by working primarily on internal leads generated by the company and account executives. The role focuses on nurturing leads, engaging potential clients, and transitioning them into funded loans. This position is a clear path to a Business Development Officer or Account Executive role, where individuals will grow and manage existing partnerships and participate in community events to originate loans. The BLR will identify the appropriate loan products, review KYC and KYB, perform preliminary credit analysis, and collect and review all required documents for both business and individual borrowers to submit the initial packaged request for processing.

What You’ll Be Doing

• Proactively manage and follow up on leads generated by the company and account executives.
• Engage with potential clients via phone, email, and meetings to understand their needs, gather information, and assess suitability for financing.
• Qualify leads in a timely manner, adhere to company timelines, and ensure accurate tracking and follow‑up through the sales process.
• Maintain thorough knowledge of loan products, guidelines, pricing, required documentation, educational resources, and other services offered by Lendistry.
• Use product knowledge to build relationships with small business owners and generate new loan applications.
• Manage company‑provided leads and applications to meet and exceed production goals.
• Review loan application packages for completeness and eligibility.
• Consistently reach out to target prospects to maintain loan pipelines and achieve funding goals.
• Maintain exemplary customer experience throughout the entire lending process.
• Provide research and resolve customer questions or issues, including discrepancies, system issues, policy interpretations, and audit remediation.
• Achieve mastery of Salesforce and the Lendistry portal to deliver an unparalleled technology experience to customers and colleagues.
• Meet quality metrics for all applications reviewed and submitted to manager and/or credit.
• Meet all timelines for KPIs and regulatory requirements.
• Effectively capture and assign customer information and tasks in Salesforce to create an outstanding sales process experience.
• Actively engage in community activities that support Lendistry’s mission.
• Adhere to lending, communication, and risk management guidelines, policies, and procedures to ensure compliance and operational soundness.
• Regularly take advantage of all available learning to keep product and service knowledge current.
• Build and sustain strong rapport with colleagues to enhance efficiency and prioritize customer experience.
• Engage and manage relationships with partners who initiate contacts with the company, including qualifying inbound inquiries, understanding partner needs, and coordinating internally for successful onboarding and collaboration.
• Perform other duties assigned to support efficient and effective departmental operation and help make Lendistry a great place to work.

Qualifications

• Bachelor’s degree in business, finance, or a related field and 1‑2 years’ experience.
• Basic understanding of small business lending preferred.
• Knowledge of SBA eligibility requirements and current SOP 50‑10 and conventional small business lending.
• Proven track record in achieving results; ability to coordinate and prioritize concurrent activities in a deadline‑driven environment.
• Ability to fully analyze, structure, and package credit transactions.
• Exceptional customer service skills.
• Service‑dedicated and solutions‑oriented mindset.
• Excellent verbal and written communication skills.
• Ability to act autonomously in a fast‑paced environment with limited supervisory oversight.
• Knowledge of business fundamentals and ability to perform basic analysis of business and personal tax returns, interim financials, bank statements, and debt schedules.
• Strong relationship management skills with tactical business development and negotiation skills.
• Demonstrated ability to deliver exceptional customer service and foster strong client connections that lead to referrals and repeat business.
• Post‑sale relationship management to build future loan sales and referral networks.
• Strong sense of urgency and ability to thrive in a fast‑paced environment.
• Proficient PC skills; experienced with MS Word, Excel, and PowerPoint.

Compensation

The US base salary range for this full‑time position is $25.00 – $35.00 per hour plus commission. The salary range reflects the minimum and maximum base salary for new hires for the position across all US locations. Individual pay is determined by multiple factors such as job‑related skills, experience, and state of residence.

Physical Requirements

This is a stationary position that requires frequent sitting (approximately 95%). It requires repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. Occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder may also be required. Employees in this position must be physically able to efficiently perform the essential functions of the role.