Business Intelligence Consultant (Chemicals Vertical) US

ResourceWise; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based commission/bonuses

Benefits package including holidays and education assistance

Job summary

A market intelligence company located in Charlotte, NC, is seeking a Business Intelligence Consultant to manage client relationships and drive revenue growth. The role involves using Salesforce CRM to facilitate client renewals and conducting business reviews. Candidates should have over 3 years of experience in a related field, excellent analytical and communication skills, and a Bachelor's degree in a relevant discipline. This position offers a competitive salary plus performance-based bonuses, along with a comprehensive benefits package.

Qualifications

• 3+ years in business intelligence, market consulting, or a related role.
• Ability to interpret complex data and translate it into actionable insights.
• Strong background in customer success or account management.
• Strong ability to translate data into actionable client insights.
• Excellent presentation, negotiation, and interpersonal skills.
• Fluency in English; other languages a plus.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Develop and implement strategies to grow business with existing accounts.
• Manage client renewals efficiently through Salesforce CRM.
• Conduct quarterly and annual business reviews with customers.
• Support clients in utilizing ResourceWise’s business intelligence platforms.
• Provide training and coaching to users to maximize value realization.
• Serve as a thought leader, offering industry insights and best practices.

Skills

Client Management

Analytical Thinking

Communication

Fluency in English

Education

Bachelor’s degree in business, Economics, Chemical Engineering, or a related field

Tools

Salesforce CRM

Business Intelligence Tools

Job description

ResourceWise is a leading commodity pricing and market intelligence company specializing in forest products, chemicals, and renewable fuels. With a legacy spanning over 150 years, our mission is to empower clients with the most accurate data, analytics, and strategic insights to drive profitable and sustainable growth.

Its entities include Forest2Market Inc., Fisher International, Inc., Tecnon OrbiChem, Ltd., Prima Regulated Markets Ltd., Chemical Intelligence, and WRI.

About The Role

The Business Intelligence Consultant will be responsible for managing client relationships, driving revenue growth, and ensuring long-term customer satisfaction. This role will work closely with our global sales and market consulting teams, focusing on strengthening relationships with existing clients, maximizing their investment, and expanding business opportunities.

What You'll Do

• Act as the primary point of contact for assigned clients, ensuring satisfaction and retention.
• Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets.
• Manage client renewals efficiently through Salesforce CRM, maintaining up-to-date customer records.
• Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier accounts
• Support clients in utilizing ResourceWise’s business intelligence platforms (OrbiChem360/ChemEdge360).
• Provide training, development, and coaching to new and existing users to maximize value realization.
• Serve as a thought leader, offering industry insights and best practices to clients.
• Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements.

Qualifications

• Experience: 3+ years in business intelligence, market consulting, or a related role within the chemicals, polymers, or commodities sector.
• Technical Skills: Proficiency in Salesforce CRM and business intelligence tools.
• Client Management: Strong background in customer success, account management, or consultative sales.
• Analytical Thinking: Ability to interpret complex data and translate it into actionable insights for clients.
• Communication: Excellent presentation, negotiation, and interpersonal skills.
• Language: Fluency in English, other languages a plus
• Industry Knowledge: Familiarity with petrochemicals, fibers, plastics, or related commodities.
• Education: Bachelor’s degree in business, Economics, Chemical Engineering, or a related field.
• Competitive base salary + performance-based commission/bonuses
• Benefits package provided (holidays, statutory benefit contributions, education assistance and more.)