Business Intelligence Analyst - Supply Chain & Operations Analytic
Navy Federal Credit Union
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Job summary
Navy Federal Credit Union is seeking a Business Intelligence Analyst to partner with Workplace Infrastructure & Logistics and Administrative Services, delivering advanced analytics, KPI frameworks, and enterprise reporting. You will drive data-driven decision making and create dashboards that support resource planning and performance management.
The role emphasizes data governance, cross-functional collaboration, and developing scalable analytics solutions across multiple systems.
Qualifications
- Bachelor's degree or 1–2 years of data analysis experience.
- Familiarity with ERP/CRM/database reporting tools.
- Familiarity with querying and/or programming for data analysis.
- Basic understanding of visualization & reporting components.
- Knowledge of statistical methods, forecasting, and cost-benefit analysis.
- Research skills and strong interpersonal abilities.
Responsibilities
- Partner with leaders to translate business questions into analytical solutions and actionable recommendations.
- Analyze operational performance across facilities, workplace services, and support functions.
- Identify trends, risks, and opportunities through root cause analysis, modeling, and business case development.
- Design and implement KPI frameworks that align activities with objectives.
- Develop performance scorecards for operational, tactical, and executive reporting.
- Collaborate with data owners to improve data trust and governance.
Skills
Education
Tools
Job description
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Business Intelligence Analyst serves as a strategic analytics partner supporting Workplace Infrastructure & Logistics and Administrative Services operational functions. This role applies advanced analytics, business intelligence, process automation, and performance management practices to help leaders improve service delivery, optimize resources, support workforce and budget planning, and measure organizational performance. The analyst will develop enterprise-ready reporting solutions, establish KPI frameworks, integrate operational data across multiple systems, and deliver actionable insights that drive continuous improvement and strategic decision-making.
- Partner with leaders to translate business questions into analytical solutions and actionable recommendations.
- Analyze operational performance across facilities, workplace services, food services, mail, print, supply chain, logistics, and asset management functions.
- Identify trends, risks, performance gaps, resource utilization opportunities, and operational improvement initiatives through root cause analysis, modeling, and business case development.
- Design and implement KPI frameworks that align operational activities with organizational objectives.
- Partner with business leaders to identify critical success measures, performance drivers, and service-level indicators.
- Develop performance scorecards that support operational, tactical, and executive decision-making.
- Establish measurement hierarchies that enable metrics to roll from frontline operations through executive reporting.
- Support WIL's data governance initiatives by promoting data quality, ownership, stewardship, metadata management, and standardized business definitions.
- Collaborate with Business Data Owners, Data Stewards, and Enterprise Data Governance teams to improve trust and consistency of operational data assets.
- Assist in establishing governance processes that support regulatory, audit, compliance, and reporting requirements.
- Design and maintain dashboards, scorecards, and operational reporting solutions.
- Integrate data from multiple business systems into unified reporting environments.
- Develop automated monitoring, alerts, and performance visibility tools.
- Support development of centralized operational data repositories and reporting environments.
- Design automated workflows and reporting processes using Power Platform and other modern analytics technologies.
- Improve operational data collection, integration, and reporting through automation and process redesign.
- Develop analytical models supporting workforce planning, labor analysis, budgeting, forecasting, and resource allocation decisions.
- Analyze operational demand, service utilization, and workload trends to support capacity planning efforts.
- Provide scenario analysis and forecasting to help leaders evaluate future operational needs and investment decisions.
- College/university degree or 1-2 years of experience in data analysis and reporting
- Familiarity with reporting capabilities of existing ERP, CRM and/or database software vendors
- Familiarity with querying and/or programming for data analysis
- Basic understanding of visualization & reporting components
- Knowledge of statistical methods, mathematical techniques, forecasting, cost-benefit analysis
- Research skills
- Interpersonal skills
- Experience supporting operational services organizations such as logistics, supply chain, facilities, workplace services, asset management, food services, distribution, or corporate real estate.
- Experience developing KPI frameworks, dashboards, scorecards, and operational performance reporting.
- Experience integrating multiple business data sources to support enterprise reporting and analytics.
- Experience automating reporting processes and implementing process improvement initiatives.
- Experience supporting workforce planning, budgeting, forecasting, resource optimization, or operational decision support.
- Exposure to data governance, stewardship, and data quality practices.
- Advanced Power BI development, DAX, data modeling, and performance optimization.
- SQL querying, data transformation, and data integration experience.
- Microsoft Power Platform experience including Power Apps, Power Automate, and Forms-based solutions.
- Statistical analysis, forecasting, trend analysis, and predictive modeling techniques.
- Experience with operational analytics, service delivery metrics, and performance measurement frameworks.
- Experience working with enterprise operational systems including IWMS, EAM, CMMS, ERP, inventory, logistics, or workforce management platforms.
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. FORTUNE 100 Best Companies to Work For 2026 Yello and WayUp Top 100 Internship Programs 2025 Computerworld Best Places to Work in IT 2026 Most Loved Workplace - America's Top Most Loved Workplaces 2025 2025 PEOPLE Companies That Care Newsweek Most Trustworthy Companies in America 2026 Military Times 2025 Best for Vets Employers Forbes 2026 America's Best Large Employers Forbes 2025 America's Best Employers for New Grads Forbes 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2026 Handshake Early Talent Award Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
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