Business Intelligence Analyst

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Hard Rock Hotel Cancun seeks a Business Analyst to translate business needs into technical specifications and manage analytics across resort and administrative systems. You will interface with owners, operators, and IT to deliver enterprise-wide solutions and dashboards.

The role emphasizes requirements gathering, forecasting, and QA in a fast-paced hospitality environment. Prior casino/hospitality BI experience is a plus, with a strong emphasis on communication and collaboration.

Qualifications

• 5–8 years of experience as a business analyst or similar role.
• Casino gaming & hospitality background preferred.
• Bachelor's or Associate degree in Information Management, Computer Science, Mathematics or Statistics or equivalent experience.

Responsibilities

• Gather requirements using interviews, document analysis, workshops, surveys, and process descriptions.
• Create digital dashboards and provide real-time analytics for business owners and operators.
• Provide financial and productivity analytics and automated forecasts.
• Document processes, agendas and minutes for the Operations Development team.
• Translate business needs into technical specifications for IT.
• Collaborate with technical teams and business owners to deliver effective solutions.
• Develop enterprise-wide requirements and document user documentation; train users.
• Participate in multiple initiatives and support QA and release management of applications.
• Provide post-implementation support and troubleshooting.

Skills

SQL

Tableau

Cognos

PM/Coordination

MS Office

Education

Bachelor's or Associate degree in Information Management/CS/Math/Stats

Tools

Cognos

Tableau Server

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Business Analyst specializes in understanding the needs of the business owners & operators and translating them into technical & analytical specifications. This position will act as an interface to the business owners and operational leaders, as well as the technology & financial departments, as well as implementing and supporting the Enterprise Applications and Analytics within several core functional areas of the business: resort systems (gaming and hospitality), and administrative systems (human resources and finance). The position involves analysis and presentation of information to business owners & operational leadership, including but not limited to marketing, hotel, finance, gaming operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA and project management of any new or changes to the applications before they are released and deployed into the Production environment.

Responsibilities

• Gather requirements using interviews, document analysis, critical path, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Acquire and index data, organizing data, connecting data, creating digital dashboards, and providing effective analytics in real-time, as well as providing the ability for users to dive down into the historical data, and future forecasts, that is cultivated with proper assumptions derived from appropriate research and validated by business owners and operational leaders, and in a timely manner.
• Provide financial and productivity analytics and budgets, and creating automated forecasts
• Documenting all processes, procedures, agendas and minutes for pertinent information for the Operations Development team
• Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution
• Develop and document enterprise wide requirements and translate them into technical specifications
• Develop user documentation and conduct training as required
• Successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
• Partake in small or complex applications rollout to single or multi-properties
• Partake in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
• Develop documentation and critical paths for users to install, operate and support.
• Provide end user training
• Provide post implementation support and troubleshooting
• Analyze problems and escalates issues in a timely manner for quick resolution
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts
• Be the liaison between the business units, technology teams and support teams.
• Works on multiple high priority projects concurrently
• Employs productivity aids in all aspects of assignments Maintains and enhances technical skills through formal and on-the-job training Responds to and assists with other problem tickets as required Ability to travel for business when needed Performs other duties as assigned

Qualifications

• Bachelors or Associate degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experience
• Casino gaming & hospitality background or experience preferred
• 5-8 years related experience as business analyst or similar position
• Expert in business intelligence performance management software, and data visualization tools, including but not limited to SQL, Tableau, Cognos, Microsoft SHRSS Project Management/Coordination practices, techniques, and software expert
• Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnel
• Ability to translate business requirements to technical requirements to enable IT technical teams
• Stakeholder management, including department leaders, vendors and consultants
• Knowledge management
• Strong technical background
• Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
• Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management
• Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!