Business Intake and Conflicts Manager – Hybrid

ABA Search, Inc.; Washington (District of Columbia); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Generous paid time off and holidays

Comprehensive benefits package, strong

parental support

Job summary

ABA Search, Inc. is seeking a Business Intake and Conflicts Manager in a hybrid role spanning Washington DC, Chicago, or New York. The position offers a salary range of $130,000–$160,000 and requires 5+ years in conflicts and legal intake, with leadership responsibilities for a regional team.

The role emphasizes collaboration with attorneys and business professionals to ensure efficient client onboarding, strong compliance, and risk management across multiple offices.

Qualifications

• 5+ years of combined conflicts and legal intake experience.
• Proficiency with Microsoft Office; ability to learn iManage and other firm systems.
• Willingness to work extended hours and travel as required.
• Strong judgment, client-service focus, and ability to handle confidential information.

Responsibilities

• Lead daily operations for a regional new business conflicts group.
• Mentor, coach, and manage direct reports; oversee staffing, time logs, and leaves.
• Oversee processing and clearance of conflicts, intake, and compliance requests in collaboration with attorneys.

Skills

Conflicts management

Legal intake

Team leadership

Communication

Education

Bachelor’s degree or JD preferred

Tools

Microsoft Office

iManage

Job description

Business Intake and Conflicts Manager – Hybrid Washington DC, Chicago, or New York | $130,000–$160,000

Bring your conflicts and intake expertise to a leading global law firm where your work will have a direct impact on ethical compliance, risk management, and the efficient onboarding of new clients and matters. This is an opportunity to lead a regional new business conflicts team while staying close to the substantive work. You'll work closely with attorneys, business professionals, and department leadership in a collaborative environment that supports professional development.

Why You’ll Want to Join

• $130,000–$160,000 annual salary range, based on location and experience
• Hybrid work arrangement
• Generous paid time off and holidays
• Comprehensive benefits package, including strong parental support
• Opportunity to join a leading global law firm
• Leadership role managing, mentoring, and developing a team of direct reports
• High-level exposure to new business intake, conflicts, and compliance matters
• Visibility with attorneys, firm leadership, and cross-functional teams

What You’ll Do

As part of the business intake and conflicts team, you’ll lead daily operations for a regional new business and specialized conflicts group, helping the firm clear new clients and matters efficiently and consistently.

• Manage, mentor, and coach direct reports, including staffing coverage, time logs, and time off requests
• Oversee the processing and clearance of conflicts, business intake, and compliance requests, partnering with attorneys and business professionals to resolve potential issues
• Serve as the main escalation point for your team and for attorneys, paralegals, and business professionals
• Track team workflow against expectations for volume, quality, and timelines, ensuring procedures are applied consistently
• Partner with department leadership on service goals, process refinement, reporting, and metrics
• Help develop and deliver training on conflicts policies and procedures for team members, new hires, attorneys, and legal support staff
• Participate in hiring, performance appraisals, and other employee lifecycle events in collaboration with HR

What You’ll Bring

Required:

• 5+ years of combined conflicts and legal intake experience
• Working knowledge of Microsoft Office and the ability to learn iManage and other firm applications
• Ability to work extended and/or weekend hours and travel, as required
• Strong judgment, attention to detail, and a client-service focus, with the discretion to handle confidential firm and client information
• Excellent written, verbal, and presentation skills, with a demonstrated ability to lead through influence, develop talent, and build trust with stakeholders

Especially Helpful:

• A bachelor's degree or JD is preferred. Prior training experience and knowledge of complete conflicts resolution are strongly preferred, as are supervisory experience, a paralegal certificate or ethics coursework, and prior experience as a paralegal or legal researcher in a law firm.

Take the Next Step

If you’re a conflicts and intake professional who enjoys leading teams, solving complex problems, and work that plays an important role in protecting a sophisticated legal organization, this could be an excellent next move.