Business Immigration Analyst (Paralegal)

Fragomen; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO days + holidays

Medical/Dental/Vision benefits

401K with company match

FSA & HSA plans

Job summary

Fragomen is seeking a Business Immigration Analyst in Detroit to support client matters with accuracy and efficiency. You will gain training and growth opportunities while working in a dynamic immigration-focused environment.

Responsibilities include preparing and filing petitions, communicating case status with clients, meeting deadlines under SLAs, and compiling data for reports. A customer-service mindset and strong communication are essential.

Qualifications

• Bachelor’s/Associate degree or Paralegal certification or equivalent experience.
• Client-facing or customer service experience in a fast-paced environment.
• Excellent written and verbal communication skills and attention to detail.
• Ability to prioritize, meet deadlines and escalate issues appropriately.
• Experience with case management or immigration processes is a plus.

Responsibilities

• Learn about various immigration matters and build knowledge of firm processes and client workflows.
• Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, review, drafting, and filing.
• Communicate with foreign nationals and client contacts regarding case status and inquiries under supervisor guidance.
• Meet SLAs and regularly update case progress, status, and escalations to supervisor.
• Compile and summarize data in case management systems for reporting to clients and teams.
• Contribute to team and individual productivity goals and demonstrate flexibility.

Skills

Customer service

Attention to detail

Communication skills

Time management

Education

Bachelor’s/Associate degree or Paralegal certification

Tools

MS Word

Excel

Job description

Job DescriptionAbout the Role: Fragomen’s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.How will you make a difference as a Business Immigration Analyst at Fragomen?Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes.Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing.With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries.Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor.Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team.Understand and contribute to team and individual productivity goals.Demonstrate flexibility and initiative.Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.).Leverage your valuable skills and experience to make an impact at Fragomen:Bachelor’s degree, Associate’s degree, Paralegal certification OR experience in a customer facing or client service-oriented roleA client-service mindset, attention to details and ability to work in a fast-paced environment with competing demandsThe ability to prioritize, meet deadlines and escalate case issues to supervisorExcellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI enginesExperience using various computer systems, including MS Word and ExcelDesire to contribute to positive work environment, effectively collaborate and promote teamworkBenefits:At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:22 PTO days + Federal holidaysMedical, Dental, and Vision plans + FSA & HSA Plans401K plan, with company matchingLearn More About Fragomen:Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.