Business Fiber Technician

IdeaTek Telcom, LLC; Kansas; On-site; USD 40,000 - 55,000; Full time

Job summary

Join a growing team at a leading telecommunications provider as a Business Fiber Technician in Central Kansas. You'll be responsible for delivering fiber optic installations, troubleshooting issues, and providing top-notch customer service in various environments. Ideal candidates will have technical skills, a focus on quality workmanship, and a proactive, adaptable approach to service tasks.

Benefits

Competitive benefits packages including medical, dental, life, and vision

401k match

Employee coaching and counseling services

Tuition reimbursement for continuing education

Community engagement and volunteer opportunities

Qualifications

• 2+ years relevant work experience is required.
• Excellent communication skills needed for client interaction.
• Ability to work outdoors and in both aerial and underground environments.

Responsibilities

• Deliver and manage fiber optic installations and repairs for business clients.
• Troubleshoot and resolve connectivity issues ensuring minimal disruption.
• Provide an exceptional on-site experience to business customers.

Skills

Technical skills

Customer service

Problem-solving

Education

High School diploma or equivalent

Job description

Description

IdeaTek grew from a vision of "Internet Freedom" for all. We saw a critical need for affordable, reliable high-speed internet in underserved rural communities across Kansas. Recognizing the transformative power of connectivity, we embarked on a mission to bridge the digital divide and empower individuals, families, and businesses with the tools they need to thrive in the modern world.

Our commitment to Internet Freedom goes beyond simply providing access. We are deeply invested in the long-term growth and prosperity of the communities we serve. We believe that high-speed internet is not a luxury, but a fundamental necessity for education, economic development, healthcare, and civic engagement. By building robust, scalable fiber optic infrastructures, we are laying the foundation for a brighter future for generations to come.

At IdeaTek, we are more than an internet service provider. We are a catalyst for change, a champion for rural communities, and a passionate advocate for digital equity. We understand that the fight for Internet Freedom is ongoing, and we are dedicated to continuing our efforts to connect every corner of Kansas and beyond.

Join us as we work to create a world where everyone has the opportunity to thrive, regardless of their geographic location. Together, we can build a more connected, equitable, and prosperous future for all.

Location:

The individual in this role will support services in Central Kansas. Our Ideatek office is located in Buhler, Kansas at: 111 Old Mill Lane Buhler, Kansas.

Opportunity:

We are growing! Our team is seeking a Business Fiber Technician to support business operations in surrounding communities. If you are hard working, have a passion for problem solving and delivering a high level of customer service, this opportunity may be for you!

Key Responsibilities (not limited to):

• Deliver and manage fiber optic installations and repairs for business clients.
• Troubleshoot and resolve connectivity issues for business customers, ensuring minimal disruption to their operations.
• Install, configure, and repair VOIP services specifically for business clients.
• Independently handle complex installations and repairs in various business settings.
• Provide an exceptional on-site experience to business customers by being professional, patient, efficient, and knowledgeable regarding FTTP (Fiber to the Premises) service, gateways, and WiFi solutions tailored for businesses.
• Demonstrate a working knowledge of aerial and underground fiber networks servicing commercial areas.
• Install and maintain fiber drops from the service terminal to business premises.

Requirements

• High aptitude for learning and continuously growing technical skills and knowledge.
• Self-motivated with a proactive approach to tasks and challenges.
• High attention to detail and commitment to quality workmanship.
• Strong sense of urgency and diligent follow-through on all service requests and projects.
• Excellent verbal and written communication skills, capable of effectively interacting with business clients and internal teams.
• Adaptable and able to manage changing priorities in a dynamic business service environment.

Experience/Knowledge Required:

• High School diploma or equivalent
• 2+ years of relevant work experience
• Must possess and maintain a valid driver’s license (with no restrictions)
• Ability to work both underground and in aerial environments (i.e. climbing ladders and/or bucket truck)
• Ability to work outdoors in various conditions
• Ability to lift up to 70 lbs
• Able to safely enter and operate a bucket truck that has a weight limit of 350 lbs.
• Ability to work a flexible schedule, potentially including Saturdays and/or Sundays, to meet business client needs.

Preferences:

• Prior experience in the telecommunications industry
• Ability to work a flexible schedule (e.g., Tuesday-Saturday) to accommodate business installation and service windows.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses everify

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities