Business Director/Managing Director

Rrdonnelley; Phoenix (AZ); On-site; USD 160,000 - 170,000; Full time

Job summary

RR Donnelley in Phoenix, AZ seeks a Senior Leader to manage a large client account and partner with Directors on talent and service delivery. The role requires strategic thinking, market awareness, and proactive client engagement to identify opportunities and ensure high performance.

The role reports to the Sr. VP of AMS Legal Services with ~10% travel between Phoenix and New York. Schedule is Mon-Fri, onsite with 4 days for first 4–6 months, then 3 days onsite per week.

Qualifications

• Senior-level client engagement and consultative skills are prerequisites for success.
• Strategic leadership with ability to anticipate client needs and market trends.

Responsibilities

• Lead one large Phoenix-based client with oversight of talent development and service delivery.
• Provide operational oversight and escalate issues to SVP or MD as needed.
• Supervise and mentor four direct reports: two Account Directors, one General Manager, one Account Manager.
• Foster data-driven culture and ensure accounts meet client expectations and compliance.

Job description

This individual is primarily responsible for leading/managing one large Phoenix based client while supporting the locally based Directors focusing on talent and service delivery. The BD will provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern to the SVP or the responsible MD. This role requires a strategic leader who has the knowledge and experience to anticipate client needs, understand the market environment, and identify new business opportunities. Senior-level client engagement and consultative skills are a prerequisite for success, as is working closely with Operations to ensure effective service delivery and talent development.

Base Salary: $160,000 - $170,000 (non-negotiable budgeted)

Location: Phoenix, AZ

Reports To : Sr. VP of AMS Legal Services

Travel: Approximately 10% (primarily between Phoenix and New York)

Shift Schedule: Monday - Friday, 830AM - 530PM / 4 days a week onsite for the first 4-6 months then 3 days onsite a week

NOTE: requires meeting with 2nd and 3rd shift team members a couple of times a year

Key Responsibilities

Supervision Business Director will have four (4) direct reports. Two (2) Account Directors, One (1) General Manager and One (1) Account Manager

Working conditions Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Work is performed in a professional work environment and/or work from home setting. Business casual and/or professional attire required

Job relationships Internal: This position works closely with SVP, Managing Directors, Account Director External: This position works closely with operational client contacts and vendors.

Job Duties: (* denotes an 'essential function')

• Manage one large client account with team members in two Service Delivery Centers with revenues that exceed $8M annually
• Provides guidance and support to Account Directors and General Manager regarding talent development, service delivery and client satisfaction
• People Leadership - lead, develop and empower highly functioning client teams
• Provide oversight and support for the selection, induction, development, retention, motivation and performance of direct and indirect reports
• Provide training and development opportunities and serve in mentoring role for direct reports and ensure managers provide similar support for supervisors, workflow coordinators and associates on their teams
• Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Foster a data driven culture of collaboration and accountability while promoting a safe and enjoyable work environment
• Operations leadership - ensure accounts meet and or exceed client expectations
• Customer & account leadership - maintain appropriate communications channels with the clients, the field and offsite leadership
• Other Partner with functional teams to implement policies, internal controls, and reporting
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Highlight operational, compliance and financial risk areas
• Participate as a key project team member in new business implementation
• Follow delegations of authority for operations team

Sect Leadership

• Establish sector platform, set sector strategy, develop proposition, and execute action plan
• Ownership of P&L, budget & EBIT delivery for sector
• Instill a growth culture across the sector
• Deliver on sector annual growth targets

Client & Market Development

• Establish and cultivate industry relationships that can be leveraged to develop new business
• Acquire and develop long-term relationships with key strategic clients at the executive (decision maker) level
• Develop growth plan for the sector leveraging market trends and industry intelligence
• Establish target list of prospective clients (in partnership with BD) and develop a portfolio of new business
• Establish target list of revenue streams with existing clients to support growth strategy
• Partner with Business Development, Operations, and functions to design and deliver saleable business solutions for both new and existing clients
• Lead client opportunities as the sector head - including RFP processes, consultancy reviews, audit activities through to contract close
• Understand client's business priorities to effectively and expeditiously sell WLT services
• Sell full suite of WLT services with a focus on creative and strategic offerings related to the needs of the sector
• Ensure the sales-to-contract process is followed, including the updating of Salesforce.com
• Lead contract negotiation process

Strategic & Financial Oversight

• Identify sector investment priorities. Create business case for investment and measure ROI
• Manage client segmentation (separations and investments)

Responsible for client retention by maintaining senior