Business Development Specialist

Grote Automotive - Fort Wayne; Fort Wayne (IN); On-site; Full time

Job summary

An established industry player in Fort Wayne is seeking a dynamic Business Development Representative to enhance the car purchasing experience for customers. In this engaging role, you will provide essential support throughout the buying journey, connecting with potential customers and addressing their inquiries. Your ability to foster strong relationships and utilize CRM systems will be key in ensuring customer satisfaction. Join a laid-back yet professional environment where your contributions will make a real impact in the automotive industry. If you are a motivated individual with a passion for helping others, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older with US work authorization.
• Strong communication skills and customer service experience required.

Responsibilities

• Assist customers throughout the car buying process and address inquiries.
• Develop and maintain relationships with customers and coordinate with vehicle specialists.

Skills

Customer Service Experience

Basic Computer Skills

Verbal and Written Communication

Customer Relationship Management

Automotive Industry Knowledge

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

CRM Systems

Job description

Join our team in Fort Wayne, IN as a Business Development Representative, where you'll play a crucial role in assisting customers through the car purchasing journey.

Responsibilities:

1. Providing vital support throughout the car buying process.
2. Engaging with potential customers to establish connections and address their questions.
3. Coordinating with leads and linking interested buyers with a vehicle specialist for personalized assistance.
4. Develop and maintain strong relationships with existing and prospective customers.
5. Assist with customer inquiries over the phone, through text, and email while using multiple CRM systems, in a timely manner.
6. Follow up with customers to maintain strong relationships and identify any potential issues or concerns with the car buying process.
7. Must maintain a high standard of quality dials, calls, and achieve target goals.
8. Have fun! This is a laid-back, fun, but professional environment.

Compensation: $16 - $18 hourly with potential weekly spiff.

Qualifications:

1. US Work Authorization.
2. 18 years or older.
3. Customer Service Experience.
4. Basic Computer Skills.
5. Excellent verbal and written communication skills.
6. Ability to understand customer needs and provide solutions.
7. Strong customer relationship management skills.
8. Knowledge of the automotive industry and being bilingual (English/Spanish) is a plus.

Ideal candidates should possess the following qualities:

1. Detail, people and goal-oriented.
2. Positive attitude.
3. Consistent/outgoing/persistent/confident.
4. Problem solver and multi-tasker.
5. Self-motivated and self-managed.
6. A team player who is accepting of constructive criticism and possesses a natural thirst for knowledge.