Business Development Representative (Upstate NY Market)

Summit BHC; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Mountain Laurel Recovery Center in Westfield, Pennsylvania seeks a Business Development Representative for the Upstate NY Market. The role focuses on expanding services through referrals from professional sources and hosting outreach events.

You will manage CRM contacts, build relationships with physicians and discharge planners, and coordinate admissions with the Admissions Department. Flexible hours including evenings/weekends are expected; a valid driver’s license is required.

Qualifications

• High school diploma or equivalent required; degree preferred.
• 2+ years healthcare business development/marketing experience preferred.
• Strong understanding of local market and referral base.
• Organized with multitasking and strong relational skills.
• Willing to work flexible hours including evenings and weekends.

Responsibilities

• Develops and implements business development programs with the DBD.
• Maintains schedule of primary referral sources and documents contacts in CRM.
• Maintains account information and prepares business development reports.
• Builds new referral source relationships and markets in competitive areas.
• Hosts community workshops and facility tours to educate referrals.
• Represents facility at civic/professional events to promote image.
• Manages leads and coordinates admissions with Admissions Department.
• Collaborates with discharge planners, social workers, physicians, and management.
• Keeps abreast of industry changes through self-education and involvement.
• Attends department meetings and reports on activities.

Skills

Relational skills

Time management

Flexible schedule

Education

High school diploma

Associate or Bachelor in Business/Marketing/Behavioral Health

Tools

CRM software

Job description

Business Development Representative (Upstate NY Market) | Mountain Laurel Recovery Center | Westfield, Pennsylvania

About the Job:

PURPOSE STATEMENT:

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
• Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
• Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department
• Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as providing education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in a timely manner.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years’ related experience in healthcare business development and marketing role preferred.
• Good understanding of the local market and referral base.
• Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Must have and maintain a valid driver’s license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

WORK LOCATION:

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

#RNHP

Why Mountain Laurel Recovery Center?

Mountain Laurel Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Mountain Laurel Recovery Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.