Business Development Representative - Recovery

Summit BHC West Virginia, LLC; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

English Mountain Recovery in Sevierville, TN is seeking a Business Development Representative to grow referrals and expand programs. You will engage physicians, social workers, discharge planners, and other referral sources to drive admissions and raise awareness of recovery services.

The role requires strong networking, market insight, and the ability to manage multiple outreach efforts, including community workshops, with some flexible hours.

Qualifications

• High school diploma or equivalent required; degree preferred.
• 2+ years’ healthcare business development/marketing experience preferred.
• Strong understanding of the local market and referral base.
• Organized with multitasking and strong relational skills.
• Willingness to work flexible hours, including evenings, early mornings, and weekends.

Responsibilities

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care, physicians/licensed practitioners, and allied health professionals; documents contacts in CRM.
• Maintains current account information and referral/admission records and prepares business development reports.
• Develops and maintains new account relationships and markets; creates strategies to increase referrals in competitive markets.
• Develops and maintains relationships with key referral sources; supports designated number of targeted contacts weekly.
• Conducts community workshops and facility tours to educate clients, families, andReferral sources about programs and services.
• Represents the facility at civic and professional events to further the facility’s image and goals.
• Manages leads from referral sources and supports efficient admissions process with Admissions Department.
• Collaborates with discharge planners, social workers, case managers, physicians, management, and education staff to generate referrals.
• Maintains awareness of industry changes through self-education and community involvement.
• Attends department meetings and provides timely reports on performance and schedules.

Skills

Healthcare business development

Relationship building

Marketing

Market knowledge

Time management

Education

High school diploma or equivalent

Bachelor’s or Associate’s degree in Business/Behavioral Health/Marketing

Tools

CRM system

Job description

Business Development Representative - Recovery | English Mountain Recovery | Sevierville, Tennessee

About the Job

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.

Roles and Responsibilities

Essential Functions

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
• Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
• Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department
• Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as providing education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in a timely manner.

Education / Experience / Skill Requirements

• High school diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years’ related experience in healthcare business development and marketing role preferred.
• Good understanding of the local market and referral base.
• Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.

Licenses / Designations / Certifications

Must have and maintain a valid driver’s license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Work Location

This position is onsite and is not a remote position.

Supervisory Requirements

This position is an Individual Contributor.

Why English Mountain Recovery?

English Mountain Recovery offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

English Mountain Recovery is an EOE.

Veterans & Military Spouses

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.