Business Development Representative (retail) - USA, Remote

Wildix; Chicago (IL); Remote; USD 70,000 - 75,000; Full time

Job summary

Wildix is seeking a US-based Business Development Representative to handle North America leads, qualify store owners, and book meetings for Account Executives. You will engage independently with Ace Hardware conventions and other retail events, ensuring rapid follow-up and precise CRM updates.

You will collaborate with Account Executives, UK BDR and marketing, maintaining timely outreach and a high-speed pipeline to grow our US retail tech footprint.

Qualifications

• 1–3 years of experience as an SDR or BDR in B2B
• Strong phone prospecting and discovery skills
• Clear, friendly communication with business owners
• Excellent organization and speed when 150–200 leads arrive at once
• Experience with Salesforce or a similar CRM

Responsibilities

• Contact every new North America lead within one business day, by phone and email
• Qualify store owners and retail decision makers, and book meetings for our Account Executives
• Run the follow-up after each Ace Hardware convention, twice a year
• Join Ace conventions and other retail trade shows in the US
• Keep Salesforce accurate: stage, next step and outcome for every lead
• Work closely with our Account Executives, our UK BDR and our marketing team

Skills

SDR/BDR experience

Phone prospecting

Communication with business owners

Organizational speed

Tools

Salesforce

Job description

Hello!

We're x-hoppers, and we believe connected teams create better stores. Built for retail and powered by Wildix, our AI-driven platform helps store associates connect, train faster and serve smarter, so they can deliver the kind of in-store experience today's customers actually expect.

About Us…

x-hoppers is on a mission to bring the communications revolution to the shop floor. Whether it's finding a product, answering a customer's question, getting a new hire up to speed or stopping shrink in its tracks, we put the right information in the right hands, at the right time.

Our platform brings together wireless headsets, voice-controlled AI assistance, smart call points, real-time analytics and 500+ integrations into one unified system, built specifically for the pace of modern retail.

We've got the best of both worlds: the agility of a fast-moving scale-up, with the stability of being backed by Wildix, a global UCaaS leader with nearly 20 years of experience in business technology. That combination is how we've gone from idea to award-winning platform in just a few years.

Today, retailers like Ace Hardware, GasKing, Heron Foods and Pro:Direct trust x-hoppers to connect their stores across the US, UK and Europe. And the industry is taking notice, we've now won the RetailTech Breakthrough Award two years running, along with Gold at the 2025 Merit Awards for Telecom.

We're not slowing down. New markets, new products, new integrations and new teammates (hopefully you!) helping us shape what retail looks like next.

If you've ever wanted to join a brand that's already proving itself but still has the energy, ambition and white space of something just getting started, this is your chance to make a real impact.

About The Role…

x-hoppers is growing fast in the US, led by our program with Ace Hardware, the largest retailer-owned hardware cooperative. We are looking for a Business Development Representative based in the US to be the first voice our prospects hear. You will work every new North America lead: independent Ace store owners we meet at Ace conventions, inbound requests and event leads. You will qualify them and book meetings for our Account Executives. In this role, speed and follow-up make the difference.

What You Will Do…

• Contact every new North America lead within one business day, by phone and email
• Qualify store owners and retail decision makers, and book meetings for our Account Executives
• Run the follow-up after each Ace Hardware convention, twice a year
• Join Ace conventions and other retail trade shows in the US
• Keep Salesforce accurate: stage, next step and outcome for every lead
• Work closely with our Account Executives, our UK BDR and our marketing team

What You Will Bring…

• 1-3 years of experience as an SDR or BDR in B2B
• Strong phone prospecting and discovery skills
• A clear, friendly way of talking with business owners
• Organization and speed, also when 150-200 new leads arrive at once
• Experience with Salesforce or a similar CRM
• Based in the US, working Eastern or Central business hours

Bonus Points If…

• You have sold to retailers, franchisees or independent store owners
• You know the hardware or home improvement channel
• You use AI tools for research, emails and call notes

Why You’ll Love It Here…

• Make an Impact on the Future of Retail – Join a team revolutionizing the way stores operate through cutting-edge communication technology.
• Build a Brand, Leave a Legacy – This isn’t just a job; it’s a chance to shape the voice, culture, and story of a rising star in retail tech.
• Work with a High-Performing Team – We believe in trust, autonomy, and working with passionate professionals who drive real impact.
• A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are
• Startup Energy, Solid Foundation – We move like a startup, but with the backing of a profitable global leader—so you get the best of both worlds: agility and stability.

What We Offer…

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

Career Growth & Development – Access to programs and events to keep you at the top of your game.

Compensation – The total compensation for this role is between $70K–$75K gross per year, including base salary and commissions. The final offer will fall within this range, and reflects the candidate’s skills, experience, and work location.

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

Step 1: Initial Screening – 30 mins| A chat with our Talent Team to understand your background, experience, and motivations.

Step 2: Technical/Role-Specific Interview – 60 mins| A deep dive with your potential manager(Head of Marketing) to assess your skills and fit for the role.

Step 3: Final Interview – 30 mins| A conversation with leadership or cross-functional team members to ensure alignment with our values and mission.

We Are Wildix

We are an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.