Business Development Representative - Recovery

St. Joseph Institute; Port Matilda (Centre County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefit plan

Competitive salary

Job summary

A recovery facility in Port Matilda is seeking a Business Development Representative to grow its referral network and enhance service lines. Responsibilities include developing relationships with healthcare professionals, managing community outreach, and maintaining accurate records in CRM. Ideal candidates should have a high school diploma and two years of relevant experience in behavioral health business development. The role requires flexibility in hours and strong interpersonal skills. Competitive salary and comprehensive benefits offered.

Qualifications

• High school diploma or equivalent, Associate's or Bachelor's Degree preferred.
• Two years of related experience in healthcare business development and marketing.
• Good understanding of the local market and referral base.

Responsibilities

• Develops and implements business development programs.
• Maintains a schedule of primary sources and documents all contacts.
• Develops community workshops and seminars to educate potential referral sources.

Skills

Business Development

Relationship Management

Organizational Skills

Customer Support

Education

High school diploma or equivalent

Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing

Tools

Customer Relationship Management (CRM) software

Job description

Business Development Representative - Recovery
St. Joseph Institute for Addiction
Port Matilda, Pennsylvania

About the Job

The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.

Roles and Responsibilities

ESSENTIAL FUNCTIONS

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.
• Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.
• Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.
• Develops and conducts community workshops and seminars and facility tours to educate clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.
• Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts as a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.
• Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department.
• Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
• Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.
• Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.
• Generates face to face meetings and admissions activity per goal and documents in CRM in timely manner.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two years’ related experience in healthcare business development and marketing role in behavioral health or substance use preferred.
• Good understanding of the local market and referral base.
• Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.

LICENSES/DESIGNATIONS/CERTIFICATIONS

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

SUPERVISORY REQUIREMENTS

This position is an Individual Contributor.

Why St. Joseph Institute for Addiction?

St. Joseph Institute for Addiction offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. St. Joseph Institute for Addiction is an EOE. Veterans and military spouses are highly encouraged to apply.