Business Development Representative - Brook Park, Ohio, United States

Victory Toyota of Brook Park; Brook Park (OH); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Ongoing company-wide training

Growth opportunities

Professional working environment

Strong company reputation

Job summary

A family-owned dealership in Brook Park, OH is seeking a motivated Business Development Representative to manage incoming sales inquiries and service requests. This role entails coordinating with the Sales and Service departments to enhance customer experience and generate leads. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. The position offers professional growth and benefits in a supportive workplace environment.

Qualifications

• High school diploma or GED required.
• Previous experience in administrative, clerical, call center, or customer service roles preferred.
• Knowledge of the automotive industry is an advantage but not required.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient computer skills, including Microsoft Office.
• Professional, dependable, and friendly attitude.

Responsibilities

• Manage all incoming sales and service appointment inquiries via phone and internet.
• Schedule, confirm, and follow up on appointments to maximize customer engagement.
• Coordinate questions and concerns with appropriate department personnel.
• Track sold vehicles and maintain hot sheets.
• Confirm special order parts and assist with follow-up on sales leads.
• Maintain accurate records and manage required paperwork and documentation.
• Provide administrative support as needed to Sales and Service teams.

Skills

Organizational skills

Customer service experience

Communication skills

Proficient in Microsoft Office

Education

High school diploma or GED

Tools

Reynolds and Reynolds software

Job description

About Victory Toyota of Brook Park

Victory Toyota of Brook Park, part of Victory Automotive Group, is a family-owned and operated dealership with over 40 locations nationwide. Since 1997, we have been committed to providing an exceptional experience for our employees and customers. We strive to meet customer needs with professionalism and courtesy at all times.

Job Details

• Salary: $17 to $18 per hour
• Job Type: Full Time
• Location: Brook Park, OH 44142

Position Overview

We are seeking a motivated and professional Business Development Representative to join our team. In this role, you will be the first point of contact for incoming sales inquiries, showroom visitors, and service requests. You will work closely with the Sales and Service departments to ensure excellent customer service and assist in generating sales leads.

Key Responsibilities

• Manage all incoming sales and service appointment inquiries via phone and internet.
• Schedule, confirm, and follow up on appointments to maximize customer engagement.
• Coordinate questions and concerns with appropriate department personnel.
• Track sold vehicles and maintain hot sheets.
• Confirm special order parts and assist with follow-up on sales leads.
• Maintain accurate records and manage required paperwork and documentation.
• Provide administrative support as needed to Sales and Service teams.

Work Environment

You will be working in a professional, drug-free, and non-smoking workplace. Our team values dependability, a helpful attitude, and a friendly demeanor. We offer a supportive atmosphere and opportunities for career advancement.

Qualifications

• High school diploma or GED required.
• Previous experience in administrative, clerical, call center, or customer service roles preferred.
• Knowledge of the automotive industry is an advantage but not required.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient computer skills, including Microsoft Office.
• Experience with Reynolds and Reynolds software is a plus.
• Professional, dependable, and friendly attitude.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!