Business Development Representative BDC - Brook Park, Ohio, United States

Victory Automotive Group; Brook Park (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group in Brook Park, Ohio is seeking a Business Development Representative to enhance customer experience and coordinate requests across departments. Ideal candidates should have strong communication skills and previous customer service experience, with a high school diploma or GED.

The role involves managing sales inquiries, scheduling appointments, and ensuring a professional service environment. The company offers competitive pay based on experience, medical benefits, and opportunities for advancement.

Qualifications

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.) is preferred.
• Must have a pleasant and courteous personality.
• Professional demeanor and dependability are required.

Responsibilities

• Manage incoming sales and service appointment queries.
• Coordinate issues with department personnel.
• Track sold vehicles and confirmations of orders.

Skills

Strong communication skills

Organizational skills

Customer service experience

Computer skills

Knowledge of the automotive industry

Education

High school diploma or GED

Tools

Microsoft Office

Reynolds and Reynolds

Job description

Business Development Representative BDC

Are you looking for a professional environment that rewards those with strong work ethics? Do you enjoy working with customers to ensure great service and achieve a goal? We are looking for self-motivated individuals as a Business Development Representative to join our successful team!

The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs.

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and may have a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation when needed
• Provides administrative assistance as needed

Requirements

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of the automotive industry a plus
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Reynolds and Reynolds experience a plus

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer's wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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