Business Development Representative

Basement Kings USA; North Carolina; On-site; USD 50,000 - 60,000; Full time

Job summary

Basement Kings USA is seeking a motivated Business Development Representative in Durham, NC. The role blends outbound sales, appointment scheduling, and dispatch coordination within a fast-paced residential services company.

You will drive relationship-building, follow up on leads, and schedule service appointments while coordinating with field crews. The ideal candidate has 1+ year in customer service or dispatch, strong communication, and excellent calendar management.

Qualifications

• 1+ years of experience in a customer service, dispatch, or outbound calling role.
• Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems).
• Clear and confident verbal communication skills.
• High attention to detail with multiple calendars and call follow-ups.
• Ability to work independently while coordinating with field and office teams.

Responsibilities

• Appointment Setting: Handle inbound leads, follow up to schedule consultations and service appointments, track outcomes.
• Dispatch Coordination: Schedule technicians, optimize routes, communicate job details, monitor workflow.
• Other duties as assigned and support for KPI tracking.

Skills

Customer service

Dispatch

Outbound calling

Clear communication

Time management

Interpersonal skills

Independent work

Team coordination

Tools

ServiceTitan

RingCentral

Microsoft Office

CRM software

Job description

Position Summary We are looking for a motivated and goal-oriented Business Development Representative who enjoys developing customer relationships, following up on leads, and turning opportunities into scheduled appointments. This KPI-driven position blends outbound sales, appointment scheduling, customer engagement, dispatch coordination, and administrative support. The ideal candidate is energized by achieving measurable results, communicating confidently with customers, and is excited to contribute to the growth of a fast-paced residential services company.

Reports To: Director of Revenue Operations
Pay Type: $50,000 - $60,000 per year, depending on experience
Location: Durham NC
Schedule: Monday–Friday 8:00am – 6:00pm

Core Responsibilities

1. Appointment Setting

• Handle inbound leads on phones, email, chat, form fills and other marketing sources
• Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
• Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
• Track and report on call outcomes and conversion metrics
  2. Dispatch Coordination
• Coordinate sales technician schedules, optimize routes, and manage real-time changes
• Communicate job details clearly with both field crews and customers
• Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently
• Perform other related duties as assigned

Required Qualifications

• 1+ years of experience in a customer service, dispatch, or outbound calling role
• Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
• Clear and confident verbal communication skills
• High attention to detail, especially when managing multiple calendars and call follow-ups
• Comfortable working independently while coordinating with field and office team Excellent attention to detail, organizational skills, and time management
• Strong interpersonal skills — ability to work closely with crews, customers, and leadership

Preferred Qualifications

• Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
• Bilingual (English/Spanish) a plus
• Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency

Physical Requirements

• The employee must be able to perform the essential functions of the position with or without reasonable accommodation.
• Sitting, standing, walking, bending, reaching, and using a computer or phone for extended periods
• Lifting, carrying, or moving routine office supplies, packages, and files up to 30 pounds
• Navigating office areas, storage areas, and common spaces
• Driving locally for business-related errands as needed

Work Environment and Local Travel

• This role may require occasional local travel during the workday to run errands, deliver or pick up documents, obtain supplies, or visit shipping locations
• This role involves frequent interaction with employees, visitors, vendors, customers, and internal departments
• The workday may include interruptions, shifting priorities, phone calls, document handling, and time-sensitive administrative requests

Equal Opportunity Employer

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.