Business Development Representative

Marietta Toyota; Marietta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Marietta Toyota is seeking a Business Development Representative to support the Business Development Manager by handling inbound calls, internet leads, and outbound campaigns. You will use training materials and systems to answer questions and schedule reservations with the sales team, while maintaining awareness of current offers from the manufacturer.

The role requires strong communication, a cheerful attitude, and the ability to work flexible hours in a fast-paced dealership environment, with

Qualifications

• Mastering training materials including call guides and word tracks.
• Proficient with DMS CDK and Service CRM Elead.
• Understanding product information for all Toyota brands and sales processes.
• Willingness to adhere to Client Care Center Policies and Procedures Manual.
• Flexibility to work Mon-Sat 8:30 AM–8 PM and Sun 12:30 PM–6 PM.

Responsibilities

• Handle inbound sales calls, internet leads, and outbound campaigns.
• Keep current with sales specials and manufacturer offers.
• Use Toyota Engage to search for answers before transferring calls to Sales Manager.
• Follow the Business Development Center Policies and Procedures manual.
• Schedule appointments and provide exceptional client experience to drive reservations.

Skills

Inbound calls

Outbound calls

Customer service

Communication skills

CRM familiarity

Attendance/punctuality

Tools

CDK DMS

Elead CRM

Job description

Become a Business Development Representative at Marietta Toyota!

Do you have outstanding communication skills and enjoy working with customers? Apply to become a Business Development Representative at Marietta Toyota! We are looking for friendly and professional individuals to assist the Business Development Manager in accomplishing the goals ofproviding an exceptional client experience that results in a scheduled reservation with the sales team. The Business Development Representative works within the business development center and is responsible for handling inbound sales calls, internet leads, performing outbound sales campaign calls, and any additional outbound calls requested by the sales management team.

Become a Business Development Representative at Marietta Toyota!

What are the Job Responsibilities of a Marietta Toyota Business Development Representative?

You may be wondering, “What does a day in the life of a Marietta Toyota Business Development Representative look like?” The basic responsibilities of a Marietta Toyota Business Development Representative include:

• Handle inbound sales calls, internet leads, perform outbound sales campaign calls, and any additional outbound calls requested by the sales management team
• Master and follow all training materials, including inbound sales call guides and Strategic Responses (word tracks) in order to accurately answer all guests’ questions
• Keep current with sales specials, all direct mail pieces, and special offers from the manufacturer
• Using Toyota Engage (and other resources) to search for answers to guests’ questions prior to transferring the phone call to a Sales Manager.
• Following the “Business Development Center Policies and Procedures” manual

What are the Qualifications for a Marietta Toyota Business Development Representative?

Marietta Toyota strives to provide a red carpet customer service experience from start to finish, and a Business Development Representative plays a critical role in making that happen. Qualifications to be a Marietta Toyota Business Development Representative include:

• Mastering all training materials provided in the Sales-Mastery Certification training, which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections
• Proficient operational software techniques for DMS [CDK], Service CRM [Elead] and any additional dealer-specific software
• Having the aptitude & desire to develop a solid understanding of product information related to all brands, vehicles, and all sales processes offered by the dealership
• Willingness to develop an understanding and adhering to Client Care Center “Policies and Procedures Manual”
• The ability to work flexible hours, to include Monday - Saturday from 8:30 a.m. to 8 p.m., and Sunday from 12:30 p.m.- 6 p.m.

Business Development Representative (BDR) Job Description:

Work Location: Business Development Center (BDC)

Reports To: Business Development Manager (BDM)

The Business Development Representative (BDR) is a specialized, highly trained & skilled member of the Business Development Center. The BDR handles inbound sales calls, internet leads, and outbound sales campaign calls, as well as any additional outbound calls requested by the sales management team.

The BDR must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the BDR must demonstrate a strong work ethic, project a “can-do” attitude in the face of change, enjoy making outbound telephone calls with enthusiasm, and support the team’s goals and vision.

Organizational Relationships:

The Business Development Representative (BDR) will report directly to the Business Development Manager (BDM). The superior supervisor(s) are the Sales Manager (SM). Any issues not handled by the BDM or an SM should be addressed with the General Sales Manager (GSM).

Primary Job Responsibilities:

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience, resulting in a scheduled reservation with the sales team.
• Master and follow all training materials, including inbound sales call guides and Strategic Responses (word tracks), in order to accurately answer all guests’ questions, and ultimately, schedule an appointment.
• Keep current with sales specials, all direct mail pieces, and special offers from the manufacturer.
• Using Toyota Engage (& other resources) to search for answers to guests’ questions prior to transferring the phone call to a Sales Manager.
• The ability to work flexible hours, to include Monday - Saturday from 8:30 AM to 8 PM, and Sunday from 12:30 PM - 6 PM.
• Being punctual to work and when returning from lunch and break with a full adherence to the set schedule and correct time-keeping procedures.
• Following the “Business Development Center Policies and Procedures” manual.

Additional Requirements:

• Mastering all training materials provided in the Sales-Mastery Certification training, which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections.
• Proficient operational software techniques for DMS [CDK], Service CRM [Elead] and any additional dealer-specific software.
• Having the aptitude & desire to develop a solid understanding of product information related to all brands, vehicles and all sales processes offered by the dealership.
• Willingness to develop an understanding and adhering to Client Care Center “Policies and Procedures Manual”
• The ability to meet or exceed all Key Performance Indicators that are specific to the following:
  • From launch date to 90 days in position:
  • Meeting or exceeding the expected daily quota for outbound call volume (75 or more per day) *Totals Calls (IB+OB) should average 100+ per day.
  • Average Length of Call: Between 1 minute and 3:00 minutes (Connected, External Only)
  • Meeting or exceeding the expected daily quota for Emails (40 or more per day)
  • Meeting or exceeding the expected daily quota for Texts (40 or more per day)
  • Meeting or exceeding the expected daily quota for Appointments (3 or more per day) this is an expected result of meeting goals of #1-3.
  • 91 - 180 days in position:
  • Meeting or exceeding the expected daily quota for outbound call volume (90 or more per day) *Total Calls (IB+OB) should average 120+ per day.
  • Meeting or exceeding the expected daily quota for Emails (50 or more per day)
  • Meeting or exceeding the expected daily quota for Texts (50 or more per day)
  • Meeting or exceeding the expected daily quota for Appointments (4 or more per day) this is an expected result of meeting goals of #1-3.
  • Monthly Results:
  • Appointment “show percentage”: 55% or greater
  • Number of “appointments created”: within 10% of the group average
  • Number of “appointments show”: within 10% of the group average
  • Number of “appointments sold”: within 10% of the group average
  • A “CALLRATER” score of 80.0 or greater after 30 days / 90.0 score after 90 days
  • Failure to meet the minimum monthly KPIs can and will lead to disciplinary action, including termination