Business Development Representative

EBSCO Information Services; Hartford (CT); On-site; USD 56,335 - 80,475; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services is seeking a motivated Business Development Representative to drive outbound prospecting and generate qualified leads for the sales team. This remote, U.S.-based role requires engaging potential customers, researching prospects, and aiding the sales cycle from discovery to meetings.

You will work within the Sales Training Team, collaborating with Marketing to optimize campaigns and track performance, while meeting aggressive KPIs in a hybrid work policy.

Qualifications

• 2+ years of professional business experience with a strong interest in building a career in sales.
• Ability and desire to make cold calls
• Excellent communication and interpersonal skills
• Ability to engage, influence, and build rapport with customers and colleagues

Responsibilities

• Conduct outbound prospecting via calls, emails, and social channels to generate qualified leads.
• Research potential customers using tools like ZoomInfo, Apollo, LinkedIn, CRM software and industry databases.
• Qualify leads through discovery conversations to understand business needs and pain points.
• Set up meetings or calls between qualified prospects and the sales team.
• Maintain accurate records of activities in the CRM system (NetSuite).
• Collaborate with marketing to follow up on leads and campaigns.
• Meet and exceed KPIs including outreach volume and qualified opportunities generated.

Skills

Sales experience

Cold calling

Communication

Interpersonal skills

Tools

CRM software

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Business Development Representative (BDR) utilizes a combination of telephone calls and email follow-up to contact prospects to develop potential sales leads for the sales team. The BDR is also responsible for the documentation of their prospecting efforts.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do

• Conduct outbound prospecting cold calls, emails, and social media to generate qualified leads
• Research and identify potential customers using tools like ZoomInfo, Apollo, LinkedIn, CRM software, and industry databases
• Qualify leads through discovery conversations to understand business needs and pain points
• Set up meetings or calls between qualified prospects and the sales team
• Maintain accurate and current records of all activities in the CRM system (NetSuite)
• Collaborate with marketing to follow up on leads and campaigns
• Meet and exceed KPIs including outreach volume (calls, emails, social touches) and qualified opportunities generated

Your Team

You will be welcomed as a member of the Sales Training Team, a team of about 15 people, and the larger Sales and Marketing organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Business Development Representative and your development and career growth at EIS.

About You

• 2+ years of professional business experience with a strong interest in building a career in sales.
• Ability and desire to make cold calls
• Excellent communication and interpersonal skills
• Ability to engage, influence, and build rapport with customers and colleagues

What sets you apart

• Self-starter with a results-driven mindset
• Thrives in a fast-paced, target-driven environment
• Manage and prioritize time effectively to meet KPIs
• Ability to handle rejection and maintain a positive attitude
• Ability to work independently as well as a part of a team
• Comfortable using CRM systems and prospecting tools

Pay Range

USD $56,335.00 - USD $80,475.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

Our Hybrid Work Policy: We value the balance of remote focus and in-person connection. For all our roles not designated as onsite, candidates living within a 30-mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on-site one day designated by their team for collaboration and syncs. If you reside outside of this 30-mile range, the position is considered fully remote.

EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Location US-Remote

ID 2026-2051

Category Sales

Position Type Full-Time Regular

Remote Yes