Business Development Representative

Redwood Logistics; Chicago (IL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with match

Paid time off & holidays

Flexible spending account & transit

Pet insurance

ERGs & volunteer time off

Employee referral bonus

Job summary

Redwood Logistics in Chicago, IL is seeking a Business Development Representative to grow and develop Redwood Multimodal customer accounts. This full-time, in-office role reports to the Senior Director of Strategic Development and collaborates with Sales and Operations teams.

You will drive revenue growth through data-driven sales tactics, onboard and coordinate load tenders, and negotiate pricing while maintaining CRM/TMS records and monitoring performance metrics.

Qualifications

• 2+ years in Sales/Account Management or Operations in freight brokerage.
• Excellent negotiation, communication, problem-solving, and networking.
• Ability to analyze data to grow accounts.
• Ability to work in fast-paced, dynamic environment.
• Willingness to travel occasionally.

Responsibilities

• Develop assigned customer accounts to increase revenue and gross profit.
• Set up load tender, onboarding, tracking, and issue-resolution processes with Ops.
• Negotiate pricing for orders from assigned accounts.
• Maintain CRM and TMS records of loads, rates, and communications.
• Monitor account performance, service levels, and customer satisfaction; address risks.
• Act as customer-facing contact for issue escalation with accounts.
• Stay current on industry trends and customer activity.

Skills

Negotiation

Communication

Problem-solving

Networking

Data analysis

Job description

Reports To: Senior Director of Strategic Development

Location: Chicago, IL

Environment: In Office

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As a Business Development Representative working within Redwood Multimodal (one of our entities), you will work closely with the Sales and Operations teams and be responsible for growing and developing Redwood Multimodal customer accounts.

How You Make a Difference Everyday

• Develop assigned customer accounts by using data driven strategic sales techniques to increase overall revenue and gross profit for assigned accounts
• Implement standard procedures with the Operations Department based on account requirements, including on-boarding account, setting up load tender process, tracking process, and issue-resolution process
• Negotiating all pricing for orders taken from assigned accounts
• Maintain accurate records of load details, rates, and customer communications in CRM and TMS platforms
• Monitor account performance, service levels, and customer satisfaction metrics, proactively addressing risks and escalations.
• Act as customer-facing point of contact for issue escalation and resolution with account-specific focus.
• Keeping current on industry trends and customer activity

You’ve Got This?

• Minimum 2 years demonstrated success in Sales/Account Management or Operations in a freight brokerage (or similar) environment
• Excellent negotiation, Communication, problem-solving, and networking skills
• Ability to analyze data to develop a sound strategy for account growth
• Ability to drive results within a fast-paced, dynamic work environment
• Ability to travel on occasion (

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company

Work Schedule

This position is full-time and in office Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range

$70,000 - $104,500

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.