Business Development, Partner Success, Los Angeles

DEEL; Los Angeles (CA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Klarna’s Partner Success Teams are growing; you will partner with merchants to identify growth opportunities, craft strategies, and close deals. You’ll coordinate analytics, delivery, and marketing to scale partnerships across markets.

You will build business plans, review partnerships, and present quarterly reviews to senior leaders while managing timelines and budgets. This role emphasizes cross‑functional leadership and regional market adaptation.

Qualifications

• 5+ years in business development, account management, or sales.
• Experience in retail, payments, technology, or e‑commerce.
• Fluency in more than one language.

Responsibilities

• You’ll build business plans jointly with merchants and execute them through to measurable growth for both sides.
• You’ll review existing merchant partnerships, identify where performance can improve, and deliver those improvements.
• You’ll work with Klarna’s analytics, delivery, and marketing teams on enablement and lead generation for your merchants.
• You’ll identify new partnership opportunities, pitch Klarna’s services, and close new deals, upsells, and expansions.
• You’ll build relationships with merchant stakeholders from individual contacts up to the C-suite, and manage the internal stakeholders those partnerships depend on.
• You’ll research each merchant’s market and competitors to decide how Klarna should position itself.
• You’ll create and present Quarterly Business Reviews to merchants’ C-suite teams.
• You’ll keep your accounts on deadline and within budget.
• You’ll adapt Klarna’s business model to each merchant’s local market without losing what makes it recognizably Klarna.

Skills

5+ years in business development/sales

experience in retail/payments/tech/e‑‑

multilingual communication

Education

Bachelor’s degree or higher in a related field

Relevant certifications

Tools

CRM tools

Data analysis software

Job description

Klarna, brieflyAt Klarna, we’re building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands-on enough that the interesting part of the work lands with you, not someone else — you’ll build with AI, not watch it happen. This is the stretch zone. Come find out what you’re capable of. About the role Klarna’s largest merchants are the ones where a single commercial decision moves the most volume. You’ll join one of our Partner Success Teams and work with these merchants to find where they can grow with Klarna, and to turn each opportunity into a solution that scales across their business. You’ll set your own direction. Nobody will hand you a list of accounts to maintain: you decide which opportunities are worth pursuing, bring in analytics, delivery, and marketing colleagues when a partnership needs them, and learn each merchant’s business quickly enough to advise it.What you’ll doYou’ll build business plans jointly with merchants and execute them through to measurable growth for both sides.You’ll review existing merchant partnerships, identify where performance can improve, and deliver those improvements.You’ll work with Klarna’s analytics, delivery, and marketing teams on enablement and lead generation for your merchants.You’ll identify new partnership opportunities, pitch Klarna’s services, and close new deals, upsells, and expansions.You’ll build relationships with merchant stakeholders from individual contacts up to the C-suite, and manage the internal stakeholders those partnerships depend on.You’ll research each merchant’s market and competitors to decide how Klarna should position itself.You’ll create and present Quarterly Business Reviews to merchants’ C-suite teams.You’ll keep your accounts on deadline and within budget.You’ll adapt Klarna’s business model to each merchant’s local market without losing what makes it recognizably Klarna.Who you areYou’ve spent 5+ years in Business Development, Account Management, or Sales.You’ve worked in retail, payments, technology, or e-commerce.You’ve built a partnership or business line from the ground up.You explain commercial proposals clearly and keep several accounts, deadlines, and budgets organized at once.You work through a merchant’s performance data to find the growth opportunity and the problem behind it.You own the results of your accounts, work across teams to deliver them, and change your approach when the numbers say it isn’t working.Bonus points forA Bachelor’s or advanced degree in a related field, or relevant certifications.Experience working with international markets and communicating across cultures.Fluency in more than one language.Experience using CRM tools and data analysis software.Things you should know before applyingWorking together: we value co-located teams; most teams currently meet in the office 2–3 days per week, and this varies by team and can change over time.Non-obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.Final compensation will be based on the candidate’s qualifications, skills, and experience.Please include a CV in English.Curious to learn more about Klarna and what it’s like to work here? Explore our career site!Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [e-mail] accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.