Business Development, Partner Success, Los Angeles

Klarna; Los Angeles (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Klarna in Los Angeles is seeking a Senior Partner Success professional to drive growth with our largest merchants. You’ll own relationships, craft joint business plans, and coordinate analytics, delivery, and marketing to scale partnerships.

You’ll identify opportunities, present to C-suite stakeholders, manage budgets and timelines, and adapt Klarna’s model to diverse local markets. The role requires 5+ years in business development or sales and experience across retail, payments, or ecommerce.

Qualifications

• 5+ years in Business Development, Account Management, or Sales.
• Experience in retail, payments, tech, or ecommerce.
• Proven ability to build partnerships from scratch.
• Strong numerical reasoning and data-driven decision making.
• Excellent communication and stakeholder management.

Responsibilities

• Build merchant business plans and drive measurable growth.
• Review partnerships and identify performance improvements.
• Collaborate with analytics, delivery, and marketing teams.
• Identify new opportunities and close deals.
• Manage merchant relationships from contact to C-suite.
• Research markets and competitors to position Klarna.
• Prepare Quarterly Business Reviews for merchants' leadership.
• Keep accounts on budget and deadlines.
• Adapt Klarna's model to local markets.

Skills

Business Development

Account Management

Sales

Strategic Partnerships

Cross-functional Collaboration

Data Analysis

CRM tools

Education

Bachelor's degree in related field

Tools

CRM software

Data analysis tools

Job description

Klarna, brieflyAt Klarna, we’re building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands‑on enough that the interesting part of the work lands with you, not someone else — you’ll build with AI, not watch it happen. This is the stretch zone. Come find out what you’re capable of.

Klarna, brieflyAt Klarna, we’re building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances. Working here means taking on problems most companies never get to solve, and being hands‑on enough that the interesting part of the work lands with you, not someone else — you’ll build with AI, not watch it happen. This is the stretch zone. Come find out what you’re capable of.

About the role

Klarna’s largest merchants are the ones where a single commercial decision moves the most volume. You’ll join one of our Partner Success Teams and work with these merchants to find where they can grow with Klarna, and to turn each opportunity into a solution that scales across their business. You’ll set your own direction. Nobody will hand you a list of accounts to maintain: you decide which opportunities are worth pursuing, bring in analytics, delivery, and marketing colleagues when a partnership needs them, and learn each merchant’s business quickly enough to advise it.

What You’ll Do

• You’ll build business plans jointly with merchants and execute them through to measurable growth for both sides.
• You’ll review existing merchant partnerships, identify where performance can improve, and deliver those improvements.
• You’ll work with Klarna’s analytics, delivery, and marketing teams on enablement and lead generation for your merchants.
• You’ll identify new partnership opportunities, pitch Klarna’s services, and close new deals, upsells, and expansions.
• You’ll build relationships with merchant stakeholders from individual contacts up to the C‑suite, and manage the internal stakeholders those partnerships depend on.
• You’ll research each merchant’s market and competitors to decide how Klarna should position itself.
• You’ll create and present Quarterly Business Reviews to merchants’ C‑suite teams.
• You’ll keep your accounts on deadline and within budget.
• You’ll adapt Klarna’s business model to each merchant’s local market without losing what makes it recognizably Klarna.

Who You Are

• You’ve spent 5+ years in Business Development, Account Management, or Sales.
• You’ve worked in retail, payments, technology, or e-commerce.
• You’ve built a partnership or business line from the ground up.
• You explain commercial proposals clearly and keep several accounts, deadlines, and budgets organized at once.
• You work through a merchant’s performance data to find the growth opportunity and the problem behind it.
• You own the results of your accounts, work across teams to deliver them, and change your approach when the numbers say it isn’t working.

Bonus points for

• A Bachelor’s or advanced degree in a related field, or relevant certifications.
• Experience working with international markets and communicating across cultures.
• Fluency in more than one language.
• Experience using CRM tools and data analysis software.

Things you should know before applying

• Working together: we value co‑located teams; most teams currently meet in the office 2–3 days per week, and this varies by team and can change over time.
• Non-obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.
• Final compensation will be based on the candidate’s qualifications, skills, and experience.

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [e-mail]. In accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipents for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.