Business Development Manager

Freshworks; San Mateo (CA); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

ESPP

Flexible PTO

Flexible spending accounts

Commuter benefits

Wellness benefits

Adoption leave

Parental leave

Job summary

Freshworks is hiring a Business Development Representative to drive growth through strategic outreach and qualification of prospects. You will manage multi-channel outreach, build relationships with accounts, and create qualified opportunities for the sales team.

The role requires 1–2 years in business development or sales, strong communication skills, and the ability to thrive in a fast-paced environment. This is an onsite position at the Boston, MA office with potential for variable

Qualifications

• Experience researching, cold-calling, and qualifying accounts.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong problem solving and objection handling abilities.
• Experience facilitating qualifying conversations with prospects.
• Self-motivated and target-driven with a passion for achieving results.
• 1-2 years experience in business development, sales, or related role.

Responsibilities

• Use an intent based approach to prioritize and target accounts.
• Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling.
• Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC.
• Manage inbound leads from different sources, qualifying in and out for sales.
• Create qualified opportunities for the sales organization.
• Develop a strong relationship with Account Executives.
• Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects.
• Utilize the CRM to accurately record all interactions and activities.
• Meet and exceed quarterly quota targets.

Skills

Cold outreach

Qualifying accounts

Communication

Self-motivation

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks.

Key Responsibilities:

Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools

Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling

Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC

Manage inbound leads from different sources, qualifying in and out for sales

Create qualified opportunities for the sales organization

Develop a strong relationship with Account Executives

Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects

Utilize the CRM to accurately record all interactions and activities

Meet and exceed quarterly quota targets

Location:

This is an onsite role (5x/week) from our Boston, MA office location

Qualifications

• 1-2 years experience in business development, sales, or related role

Experience researching, cold-calling, and qualifying accounts

Ability to work in a fast-paced environment

Excellent communication and interpersonal skills

Strong-problem solving and objection handling abilities

Experience facilitating qualifying conversations with prospects

Self-motivated and target-driven with a passion for achieving results

Additional Information

Compensation Package

$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
• ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.