Business Development Executive - Effingham

Prairie State Gaming; Effingham (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Prairie State Gaming is looking for a Business Development Executive in Effingham, Illinois. This position involves creating marketing campaigns, developing customer relationships, and ensuring top-notch service. The candidate will need excellent communication skills and a background in customer service.

The starting salary is $50,000, and the company offers benefits such as healthcare and 401(k) matching. If you have a passion for helping others enjoy their experiences, apply today!

Qualifications

• Ability to compute rate, ratio, and percent.
• Ability to effectively present information and respond to questions.
• Maintain confidentiality and professionalism.
• Write reports and business correspondence.

Responsibilities

• Develop and create marketing campaigns.
• Establish relationships with key accounts.
• Resolve guest complaints and conflicts.
• Make recommendations regarding contract terms.
• Support and promote superior customer service.

Skills

Intermediate computer knowledge

Customer service experience

Excellent oral and written communication

Problem-solving skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Word, Excel, Outlook)

Salesforce

Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Competitive Incentive Plan

The Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.

Responsibilities

• Develop and create marketing campaigns at individual locations as well as for assigned route.
• Develop marketing strategies for assigned customers and assist with campaign production and execution.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Resolve guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Make decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue and make recommendations to change placement, type, and setup based upon results.
• Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts.
• Develop in‑house design strategies to redesign gaming areas in order to maximize revenue and performance.
• Serve as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.
• Make recommendations regarding contract terms while in the field to earn new business and secure agreements.
• Make cold calls on potential new locations, schedule face‑to‑face meetings to close deals and add customers to route of locations.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Attend and aid in the coordination of special events.
• Provide professional representation on behalf of the Company at internal and external meetings and events.
• Ensure interactions with internal and external guests follow the guidelines of the customer service program.
• Adhere to all Corporate and local policies, procedures, and operating guidelines.
• Be responsible for ensuring compliance with all regulatory compliance within area of responsibility and report potential issues to management.

Qualifications

• Must have intermediate computer knowledge; MS Office (Word, Excel, Outlook), Sales Force (CMS); ACSC preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).

Other Requirements

Must be at least 21 years of age. Bachelor’s degree (B.A.) from a four‑year college or university; or minimum of five (5) years customer service experience and/or training; or an equivalent combination of education and experience.

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver’s license and have an acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud at times.

Employee could be exposed to an environment containing unrestricted second‑hand tobacco smoke.

About PENN Entertainment

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability—for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Starting Salary

Starting at $50,000 depending on experience.