Service Advisor Luxury Brand

Fort Myers Genesis; Fort Myers (FL); On-site; USD 60,000 - 98,000; Full time

Benefits offered by this job

Free Health Insurance

401k Match

HSA company match

Dental and Vision Insurance

Paid Vacations & PTO

Career advancement

Discounts on products

Family owned

Job security

Job summary

The Krause Auto Group in Florida seeks a Service Manager to oversee the service lane, coordinate technicians, and ensure premium customer experiences across luxury brands. You will drive service order flow, manage daily inventory of technician time, and promote from within while upholding our high standards.

Responsibilities include supervising technicians, handling warranty administration, ordering parts, and maintaining CSI above company standards.

Qualifications

• Organized and friendly personality with a focus on luxury buyers.
• Ability to manage others and drive team performance.
• Excellent time management and communication in customer interactions.
• Professional appearance and consistent service/sales results.
• Team player with self-motivation and minimal supervision.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work among technicians efficiently and answer vehicle questions.
• Maintain CSI at or above company standards and assist in diagnosing issues.
• Oversee warranty claims administration and training of the service dept.
• Reinforce company policies and promote compliance with laws.
• Maintain good relationships with factories and foster employee relations.
• Represent the brand with a positive, smiling demeanor.

Skills

Organized

Friendly personality

Customer service

People management

Time management

Communication skills

Professional appearance

Consistent performance

Customer satisfaction

Team oriented

Self-motivation

Job description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4states (Georgia, South Carolina, North Carolina, and Florida).

What we offer:

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts onproducts and services
• Family owned and operated
• Long term job security

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• smiling!!

Qualifications

• Organized and friendly personality
• Ability to give our luxury buyers a first class service experience
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.